SRE Program Manager

Accenture

Website: accenture.com
Job details:
Program Manager – Site Reliability Engineering (Cloud Native Platform Team)

Role Summary

The Program Manager will drive day-to-day operations of the Site Reliability Engineering (SRE) team, ensuring alignment with organizational goals for reliability, scalability, and operational excellence. This role requires a strong technical background in SRE practices and proven program management expertise to drive cross-functional initiatives, optimize processes, and deliver measurable business and operations value.

Key Responsibilities

• Operational Leadership
• Drive adoption of SRE best practices such as error budgets, SLIs/SLOs, and automation to reduce toil.
• Ensure compliance with security, privacy, and regulatory standards in all reliability initiatives.
• Program Management
• Define program scope, objectives, and success criteria for reliability initiatives.
• Develop and maintain quarterly roadmaps for SRE projects in collaboration with platform engineering teams.
• Track progress, risks, and dependencies across multiple projects using tools like JIRA and Confluence.
• Facilitate communication between SRE, development, and leadership teams to ensure transparency and alignment.
• Performance Measurement
• Establish and monitor KPIs for reliability and operational efficiency.
• Prepare executive dashboards and reports to translate technical metrics into business impact narratives.
• Lead continuous improvement initiatives based on data-driven insights.
• Stakeholder Engagement
• Act as the primary liaison between SRE and other teams (Product, Engineering and Delivery-SOC).
• Influence decision-making at all levels through clear communication and structured reporting.
  
  
  

Performance Measurement Parameters

Incident Metrics:

• Mean Time to Detect (MTTD)
• Mean Time to Respond (MTTR)
• Mean Time to Recovery (MTTR)
• Incident Frequency and Severity
  
  
  

Change Management:

• Change Failure Rate
• Change Success Rate
  
  
  

Reliability Metrics:

• System Uptime / Availability
• Service Level Objective Achievement Percentage
  
  
  

Operational Efficiency:

• Automation Rate
• On-call Burden Reduction
  
  
  

Measurement Matrix for Leadership Presentation

Use a dashboard approach combining:

Latency, Traffic, Errors, Saturation.

Monthly/Quarterly trends on SLO

Incident Heatmaps: Highlighting root causes and resolution times.

Business Impact Metrics: Cost savings, risk reduction, and ROI from reliability improvements.

Tools: Datadog

Experience Requirements

Technical Background:

• Prior hands-on experience as a Site Reliability Engineer or in DevOps roles.
• Strong understanding of cloud-native architectures (Kubernetes, microservices, distributed systems).
  
  
  

Program Management Expertise:

• 5+ years in program or technical project management.
• Proven ability to manage cross-functional initiatives in fast-paced environments.
• Familiarity with Agile methodologies and tools (JIRA, Confluence).
  
  
  

Leadership & Communication:

• Experience presenting technical and operational metrics to executive leadership.
• Strong stakeholder management and negotiation skills.
  
  
  

Certifications: PMP, SAFe, or SRE Foundation – SAFe preferred Click on Apply to know more.