- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
About the role
Website:
Job details:
Responsibilities include, but are not limited to:
- Supports clients locally or remotely by helping them to get and/or maintain access to AspenTech SSE products software and workflows, properly using all internal company procedures and systems for support, tracking and reporting, escalating issues of greater complexity to R&D if needed.
- Develop long-term relationships with the user base you are assigned to support, learning about their concerns and their challenges, and working as a team with our Sales and Solution Consulting teams to solve them with our software.
- Expands knowledge of onsite and remote support standards, troubleshooting techniques, as well as use company´s knowledge base to better execute tasks.
- Participates and contributes content to knowledge development and/or training programs through the organization and hosting of training or workshops activities.
- Participate in local industry events and tradeshows (as needed).
What You'll Need
- First degree in Geoscience with masters in Geology.
- Minimum 5 – 6 years technical experience in E&P industry, working for an oil company, services, or software company.
- Software ability: Good working knowledge of at least one exploration and production software suite SKUA, ROXAR or similar software
- Client interface: A proven ability to manage customer expectations.
- High level of English, both verbal and written
- Strong organizational and interpersonal skills
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