Sr Software Engineer
Altera Digital Health
- Location
- Pune Division, Maharashtra, India
- Job type
- Full-time
Required skills
- AWS
- Azure
- capacity planning
- compliance
- DevOps
- GCP
- JavaScript
- JSON
- Linux
- OAuth
- regression
- SOAP
- UAT
- PowerShell
- ServiceNow
- Lucidchart
- Visio
About the role
Altera Digital Health
Website:
alterahealth.com
Job details:
- Job Title: ServiceNow ITOM Integration Engineer
Summary
- Design, build, and maintain ServiceNow ITOM integrations with strict testing and release discipline. Highly technical role requiring JavaScript, PowerShell, and Python; strong communication and critical thinking to protect business impact.
Key Responsibilities
- Implement and optimize ITOM modules: Discovery, Service Mapping, Event Management, Cloud Discovery.
- Build integrations via IntegrationHub/Flow Designer, REST/SOAP APIs, webhooks; develop MID Server scripts, probes, and patterns (JavaScript, PowerShell, Python).
- Integrate monitoring tools (e.g., LogicMonitor, Azure Monitor, SCOM, Dynatrace) with Event Management; dedup/suppress/correlate alerts; map to CIs/services.
- Govern CMDB data quality and CSDM alignment; manage identification/reconciliation, normalization, health and audit dashboards.
- Establish rigorous testing (ATF, regression, UAT) and gated promotions across dev/test/prod; maintain rollback plans and change records.
- Monitor/tune MID Servers and ECC Queue; perform performance/capacity planning and upgrade readiness.
- Produce clear documentation, runbooks, architecture diagrams, and stakeholder presentations.
- Collaborate with Infra, App, Cloud, and Security teams; support incident/problem/change processes.
Required Skills & Experience
- 4–7+ years with ServiceNow Development, including hands-on ITOM (Discovery, Service Mapping, Event Mgmt, CMDB, MID Server).
- Strong JavaScript (Glide APIs, server-side), PowerShell, and Python scripting.
- REST/SOAP integration, JSON/XML transformation, authentication (OAuth, certificates, secrets).
- Source control (Git), ServiceNow Scoped Apps/Source Control, Update Set governance.
- Excellent communication; patient, detail-oriented tester; critical thinker who anticipates risk and business impact.
- Troubleshooting across Windows/Linux, networks, cloud (Azure/AWS/GCP).
Preferred/Bonus
- Experience integrating LogicMonitor and major observability tools.
- CSDM v4+, Service Graph Connectors, CMDB health KPIs.
- Automated Test Framework, DevOps for ServiceNow, CI/CD pipelines.
- Security/compliance, credential vaulting, certificate management.
- Diagramming tools (Visio/Lucidchart/Draw.io).
Soft Skills
- Excellent communication
- Team player with a positive, ownership mindset.
- Methodical, careful, and calm under pressure; validates thoroughly before production changes.
Education
- Bachelor’s in Computer Science or equivalent experience.
Click on Apply to know more.
This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.