Birlasoft
Website:
birlasoft.com
Job details:
Area(s) of responsibility
Job Description: Reliability Sr. Tech Lead/Architect – 5B
Reliability Architect with 8 to 12 years of experience in proactive monitoring, automation, and observability. Skilled in AIOps/MLOps, infrastructure management, and performance optimization using modern tools and practices. Adept at leading incident response, mentoring support teams, and driving cross-functional collaboration to ensure system reliability and scalability.
Key Responsibilities
- Monitoring and Automation Proactively monitor software systems to prevent incidents and automate routine operational tasks.
- Effective Monitoring Design monitoring systems that trigger alerts based on symptoms rather than outages, ensuring early detection and resolution.
- Application Performance Monitoring (APM) Implement and manage APM tools like New Relic or Dynatrace to track application performance, identify bottlenecks, and optimize resource usage.
- Log Analysis with Splunk Use Splunk to analyze logs for troubleshooting, anomaly detection, and improving system reliability.
- Dashboards Preparation Build intuitive dashboards to visualize system health, performance metrics, and operational KPIs.
- Alerts Setup Configure intelligent alerts based on thresholds and anomalies to ensure timely incident response.
- Reports Scheduling Automate regular reporting to provide insights into system performance, reliability, and trends.
- Reliability Metrics Define and track metrics such as SLOs, SLIs, and error budgets to measure and maintain system reliability.
- Observability Skills Apply observability practices including distributed tracing, logging, and metrics collection to gain deep insights into system behavior.
- AI-Driven Monitoring & Automation Utilize AIOps techniques to proactively detect anomalies, automate incident response, and enable self-healing systems through intelligent alerting and predictive analytics.
- Observability & ML Integration Integrate machine learning models with observability tools to enhance system insights, optimize performance, and ensure reliability of AI-powered services in production.
- Cross-Team Collaboration Work closely with development and support teams to enhance service reliability through rigorous testing and release procedures.
- Capacity Planning Participate in system design reviews and capacity planning to ensure scalability and performance.
- Debugging and Incident Response Lead incident response efforts, analyze debugging information, and manage rollbacks of faulty software deployments.
- Mentoring Support Teams Guide and mentor L1/L2 support teams to establish best practices in monitoring and observability.
- Infrastructure Management Manage infrastructure using tools like Chef, Ansible, Terraform, GitLab CI/CD, and Kubernetes.
- Documentation Maintain comprehensive documentation of processes and procedures to ensure operational consistency and reduce redundancy.
- Proactive Mindset Approach challenges with enthusiasm, ownership, and a continuous improvement mindset.
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