Jhpiego
Website:
jhpiego.org
Job details:
Overview
About the Organisation
Jhpiego is an international, non-profit health organization and an affiliate of Johns Hopkins University, dedicated
to improving the health of women and families in developing countries. For over 50 years, it has focused on
providing high-quality, low-cost health care solutions, training health workers, and strengthening health systems.
Jhpiego has been working in India since the 1980s in close partnership with national and state governments. With
deep technical expertise and strong on-the-ground execution, Jhpiego helps design, test, and scale practical
solutions and innovations that fit real-world systems across 11 thematic domains (Maternal and Newborn Health,
Reproductive Health, Nutrition, Immunization, Comprehensive Primary Health Care, Human Resources for Health,
TB and Infectious Diseases, Global Health Security, Women's Cancers, Non-Communicable Diseases, Digital
Health).
About The Program
Jhpiego serves as a technical support partner to the State Health Society, Bihar, helping strengthen the
implementation of Comprehensive Primary Health Care (CPHC) through Ayushman Arogya Mandirs. Its role
includes building the capacity of Community Health Officers and frontline health workers, supporting quality
assurance systems, strengthening health service delivery, promoting community engagement, and facilitating the
expansion of essential primary healthcare services. Jhpiego also supports the government in developing
sustainable health-system processes to improve access, quality, and equity in primary healthcare.
About The Position
The Senior Program Officer (SPO) - Comprehensive Primary Health Care (CPHC) will support the implementation,
strengthening, and scale-up of CPHC initiatives in Bihar by providing technical and programmatic support to the
Health & Wellness Centre (HWC) Cell, State Health Society Bihar (SHSB). Reporting to the Senior Program
Manager (SPM), the incumbent will work closely with SHSB, district health authorities, Urban Local Bodies (ULBs),
and other stakeholders to strengthen service delivery across Ayushman Arogya Mandirs, HWCs, UPHCs, and
UHWCs.
The role will support effective utilization of the CPHC platform for program monitoring, performance management,
and data-driven decision-making. The SPO will also help design and implement Learning Labs across selected
geographies to test, document, and scale innovative approaches for primary healthcare strengthening. Additionally,
the position will support Social and Behaviour Change Communication (SBCC) initiatives to improve community
engagement, service utilization, and health-seeking behaviors.
The incumbent will contribute to program planning, implementation, monitoring, capacity building, stakeholder
coordination, documentation, and knowledge management, while supporting innovations and systemstrengthening
efforts.
Responsibilities
Provide technical and programmatic support to the Health & Wellness Centre (HWC) Cell, SHSB for
planning, implementation, monitoring, and scale-up of Comprehensive Primary Health Care (CPHC)
interventions.
- Support SHSB in strengthening the operational effectiveness of the HWC Cell through process
improvements, innovation, capacity building, and evidence-based program management
Assist in developing state strategies, operational plans, guidelines, and implementation frameworks
for strengthening CPHC services across Bihar.
- Support the adoption and effective utilization of the CPHC platform to improve program monitoring,
service tracking, performance management, and decision-making at state and district levels.
- Work closely with government stakeholders to identify opportunities for leveraging the CPHC
platform for improved service delivery, continuity of care, beneficiary tracking, and health system
performance.
- Facilitate the establishment and implementation of Learning Labs in selected geographies to test
innovative models, generate implementation evidence, and identify scalable solutions for
strengthening primary healthcare systems.
- Support documentation, evaluation, and dissemination of innovations, best practices, and lessons
learned emerging from Learning Labs and CPHC implementation.
- Coordinate with state and district stakeholders to strengthen implementation of CPHC interventions
across Ayushman Arogya Mandirs, HWCs, UPHCs, and UHWCs.
- Support the introduction and scale-up of innovative approaches, digital solutions, quality
improvement initiatives, and operational efficiencies to strengthen the existing HWC ecosystem in
Bihar.
- Collaborate with MERL teams to monitor key indicators, conduct performance reviews, analyze
trends, and support data-driven decision-making.
- Identify implementation bottlenecks and support SHSB in designing and deploying corrective actions
and adaptive management strategies.
- Facilitate capacity-building initiatives, supportive supervision, mentoring, and review mechanisms for
government officials and healthcare providers.
- Organize technical workshops, review meetings, cross-learning forums, and stakeholder consultations
to strengthen knowledge sharing and program performance.
- Support preparation of PIPs, technical proposals, concept notes, policy briefs, presentations, periodic
reports, and donor updates.
- Document project achievements, case studies, innovations, success stories, and evidence for policy
advocacy and scale-up.
- Represent the project in state and district-level technical forums, review meetings, and consultations
as required.
- Undertake travel within Bihar to support implementation, monitoring, coordination, and learning
activities.
- Perform any other responsibilities assigned by the Senior Program Manager to support project
objectives.
Preferred Qualifications
aster’s degree in public health, social science, Rural development, MSc Nursing, MD Community
Medicine with bachelor’s in medical/ nursing/social sciences or any Development related field from Tier 1
University / Institute.
- Minimum 7 years of relevant experience in public health program implementation, health systems
strengthening, Comprehensive Primary Health Care (CPHC), Health & Wellness Centres (HWCs),
digital health, SBCC, or large-scale government health programs. Experience working with
government stakeholders and multidisciplinary teams is preferred.
- Ability to think strategically, handle ambiguity, and problem solve in a fast-paced, limited-structure,
multicultural environment
- Exceptional interpersonal skills, demonstrated ability to build strong professional relationships with a
range of stakeholders in a challenging, multi-cultural environment
- Impeccable written and verbal communication competencies, and fluency in English & Hindi
- Ability to manage multiple work streams simultaneously, set priorities.
- Ability to be effective in high-pressure situations and work in a fast-paced, limited-structure, multicultural
environment.
Demonstrated experience in Comprehensive Primary Health Care (CPHC), Health & Wellness
Centres (HWCs)/Ayushman Arogya Mandirs, primary healthcare systems strengthening, health
systems management, digital health, or public health program implementation.
- Experience working with State Health Societies, National Health Mission (NHM), HWC Cells, or largescale
government health programs will be preferred.
- Experience in designing or managing innovation pilots, learning labs, quality improvement initiatives,
implementation research, or digital transformation projects in the health sector will be an added
advantage.
- Strong capabilities in and commitment to partnership, co-creation, and respectful engagement with a
diverse range of individuals and partners with demonstrated ability to build relationships quickly.
- Ability to act as a strategic thought partner to, and build the capacity of, government partners and country
team members.
- Proficient computer skills in Microsoft Office Suite applications, including Word, Excel, PowerPoint,
Outlook and data tools like Stata, SPSS, R, Tableau, Power BI, etc.
Skills And Competencies
- Experience in strengthening health systems, implementation programs, and government stakeholder
engagement.
- Knowledge of urban health, digital health, and CPHC platforms.
- Ability to design and scale innovations, Learning Labs, and quality improvement initiatives.
- Experience in Social and Behaviour Change Communication (SBCC), community engagement, and demand
generation.
- Strong analytical and problem-solving skills with experience in data-driven decision-making.
- Experience in capacity building, training, mentoring, and supportive supervision.
- Excellent project management, coordination, and stakeholder management skills.
- Strong written and verbal communication, documentation, and presentation skills in English and Hindi.
- Proficiency in MS Office (Word, Excel, PowerPoint) and data analytics/visualization tools such as Power BI,
Tableau, SPSS, Stata.
- Ability to work independently in a fast-paced, multicultural environment and manage multiple priorities
effectively.
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Jhpiego is an equal opportunity employer and offers highly dynamic and enabling work environment.
Jhpiego offers competitive salaries and a comprehensive employee benefits package. Women candidates will be
preferred.
Click on Apply to know more.
