OneStep Global
Website:
onestep.global
Job details:
Designation- Sr. Operations Manager- South Asia supporting RMIT University
Experience- 5+ years
Education- MBA Operations or Business Management or a related degree
Location- Delhi
About OneStep Global:
OneStep Global, a market entry firm specialized in the higher education sector. OneStep Global helps
global universities, colleges, and government organizations to land and expand across Asia, through
stakeholder management and in country representation. OneStep Global has been working with some very
prestigious universities and colleges across the world. The solutions vary from market development,
market entry and market presence.
About RMIT University
RMIT is a global university of technology, design and enterprise, committed to creating transformative
student experiences and making a meaningful impact through research, innovation and engagement.
At RMIT, leadership is a shared responsibility demonstrated by all staff. It is grounded in RMIT’s six core
values and reflected through the Be–Know–Do Leadership Model:
Be: Open, authentic, inclusive, empowering and purpose-driven.
Know: Self-aware and informed about stakeholders, the sector and priorities.
Do: Set clear expectations, develop others and promote accountability for results.
Role:
The Senior Manager, Operations – South Asia provides strategic and operational leadership for RMIT’s
South Asia teams. The role ensures that operations are efficient, compliant, consistent and aligned with
RMIT’s strategic priorities and student-centred approach.
Working with Melbourne-based functional leaders across Admissions, Recruitment, Sales and Conversion,
the role translates global priorities into effective local delivery. It leads operational coordination, people
capability, process governance, performance, risk, compliance and continuous improvement across the
teams.
Functional ownership of Admissions, Recruitment and Conversion remains with the relevant Melbourne-
based functional leader. The Senior Manager, Operations ensures that these priorities are translated into
coordinated, compliant and effective local execution across South Asia.
Reports to: Associate Director, Admissions, Pathways and Operations
Dotted reporting lines to:
Assistant Director, Global Sales & Conversion
Associate Director, International Student Recruitment
Key accountabilities
1. Operational leadership and stakeholder coordination
Lead the day-to-day operations of RMIT’s South Asia across Admissions, Recruitment and
Conversion.
Translate RMIT and global functional priorities into clear local plans, priorities, service expectations
and operating rhythms.
Coordinate activities across Melbourne and South Asia, managing capacity, workloads,
dependencies, risks and escalations.
Provide local operational insight to support planning, resourcing, decision-making and student-
centred service delivery.
Build effective relationships with functional leaders, corporate teams and other
stakeholders.
2. Process governance, risk and compliance
Translate global requirements into practical local procedures, controls and operating guidance.
Drive adherence to RMIT policies, approved systems, delegations, workflows, turnaround times,
quality standards and service levels.
Maintain clear documentation, role responsibilities, approval pathways, escalation arrangements
and audit trails.
Identify and reduce process deviations, duplication, rework, inconsistency, unclear ownership and
compliance risks.
Maintain risk and issue registers, coordinate corrective and preventative actions, and support
audits and compliance reviews.
3. People leadership and capability
Lead, support and develop South Asia Team Leads and staff in partnership with Melbourne-based
functional leaders.
Set clear expectations for performance, conduct, accountability, priorities and service delivery.
Monitor team productivity, capacity, workload distribution and effectiveness.
Support workforce planning, resource allocation, training, succession planning and professional
development.
Build an inclusive, collaborative and high-performing culture aligned with RMIT’s Be–Know–Do
Leadership Model.
4. Performance, improvement and change
Establish and monitor measures for productivity, quality, compliance, service levels, turnaround
times, backlogs and capacity.
Use data and stakeholder feedback to identify trends, resolve root causes and improve operational
outcomes.
Lead process reviews and approved changes to systems, policies, processes and operating models.
Ensure changes are communicated, implemented and embedded effectively.
Promote continuous improvement that strengthens efficiency, compliance, service quality and
student outcomes.
Key selection criteria
Minimum five years’ experience in operations, service delivery or delivery management, preferably
in education, admissions, student services, international recruitment or another compliance-driven
environment.
Experience leading high-volume, process-intensive operations and managing teams across multiple
functions, locations or markets.
Experience translating global or organisational processes into practical local procedures and
operating models.
Experience with governance, risk, compliance, audit, quality assurance or internal control
frameworks.
Experience using performance data to improve productivity, quality and service outcomes.
Experience working with senior stakeholders in a global, matrixed or geographically dispersed
environment.
Experience in international education, student services, process improvement, systems
implementation or organisational change is desirable.
Ability to lead change and embed consistent ways of working.
Integrity, accountability, sound judgement and attention to detail.
Commitment to RMIT’s values, student-centred approach and Be–Know–Do Leadership Model.
Availability and start date:
Immediate, however any notice period for the right candidate will be honored.
NOTE:
OneStep Global is an equal opportunities employer and is committed to the employment policies, procedures and practices which do not discriminate on grounds such as gender, marital status, family status, age, disability, race, religious belief, sexual orientation.
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