Proplegit Global Private Limited
Website:
proplegit.com
Job details:
Company Description
PropLegit is India's leading AI-ML powered platform specializing in Real Estate Lending, Transactions Risk, and Compliance. It provides cutting-edge solutions like Early Warning Systems, fraud detection, instant property verification, mortgage monitoring, and valuation tools for banks, NBFCs, and financial institutions. Built to align with RBI's regulatory requirements, PropLegit's platform ensures automation, transparency, and compliance in real estate lending. Recognized by the Government of India as a FinTech startup, PropLegit serves a diverse clientele, including financial institutions, investors, and corporations, offering seamless API integration for real-time property risk assessment. With a mission to streamline property-related risk evaluation, PropLegit empowers stakeholders to make quicker, smarter, and confident decisions.
Role Description
We are seeking a result-driven Sr Operations Manager for a full-time, on-site role based in Ahmedabad. The role involves overseeing daily operational activities, optimizing workflows, and ensuring the implementation of best practices, focusing on the seamless integration of the PropLegit platform with clients' systems. The responsibilities include managing cross-functional teams, monitoring project deliverables and deadlines, collaborating with stakeholders, and ensuring adherence to compliance and regulatory standards. The ideal candidate will also analyze operational data, develop strategies to improve efficiency, and drive continuous process improvement.
Key Responsibilities
- Lead and manage a team of operations professionals, ensuring high productivity, quality standards, and team development.
- Oversee non-voice legal due diligence operations, ensuring accurate and timely delivery of property verification and risk assessment reports.
- Ensure adherence to SLA, TAT, quality, and productivity benchmarks across operational processes.
- Monitor daily workflows and implement process optimization strategies to improve efficiency and turnaround times.
- Manage client communication, service delivery coordination, and operational escalations to maintain high client satisfaction.
- Collaborate with cross-functional teams including product, technology, legal, and business teams to streamline operational execution.
- Track team performance metrics, operational KPIs, and productivity dashboards to drive continuous improvement.
- Ensure compliance with regulatory requirements, data security protocols, and confidentiality standards.
- Support the integration and implementation of PropLegit’s platform with client systems and operational processes.
- Identify operational risks and implement scalable process improvements and automation opportunities.
Qualifications
- Proven leadership experience managing operations teams with a focus on performance management and team development.
- Strong operations management and process optimization expertise with the ability to handle high-volume workflows.
- Experience in project management, including managing timelines, deliverables, and resource allocation.
- Excellent client communication and stakeholder management skills.
- Proficiency in data analysis, reporting tools, and operational performance tracking. (Power Bi, Dashboards, MS Excel)
- Understanding of regulatory compliance frameworks, particularly RBI guidelines and real estate lending processes, is highly advantageous but is OPTIONAL.
- Graduate or Post- Graduate in Business Administration, Finance, Operations, or a related field.
- Prior experience in financial services, fintech, legal operations, or real estate risk/compliance operations will be an added advantage.
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