WorkEZ
Website:
workez.in
Job details:
Experience: 9–13 years of relevant experience – Mandatory
Job Summary
Responsible for managing end-to-end centre operations, customer experience, revenue and collections, compliance, vendor management, reporting, and team performance.
Key Responsibilities
- Manage client relationships, customer satisfaction and complaint resolution.
- Drive collections and centre revenue targets.
- Conduct community engagement activities and improve client experience.
- Manage day-to-day centre operations, administration and maintenance.
- Handle client exits, inspections, damages and security deposit processing.
- Manage vendors, invoices and service delivery.
- Ensure audit, ISO and operational compliance.
- Prepare MIS, MMR and operational reports.
- Lead, train and develop the centre team.
- Drive team productivity, engagement and retention.
Preferred Background
Candidates with experience in Centre Operations, Facility Management, Co-working, Hospitality, Real Estate or Community Management are preferred.
Key Skills: Centre Operations | Client Management | Customer Experience | Revenue & Collections | Vendor Management | Compliance | MIS Reporting | Team Management
Click on Apply to know more.
