Website:
generalmills.co.in
Job details:
Job Title: IT Infrastructure & Service Delivery Manager
Role Overview
Own and manage end-to-end IT infrastructure, service delivery, and stakeholder support for the India business. Responsible for IT operations, projects, compliance, assets, budgets, and high-quality support to senior management and business users.
Key Responsibilities
- Manage IT infrastructure: data center, network, servers, EUC, AV
- Deliver IT services with defined SLAs and handle escalations
- Support senior management and VIP users
- Lead IT projects, upgrades, and infrastructure improvements
- Ensure IT audit and regulatory compliance (STPI, DoT, TRAI, OSP)
- Manage IT assets, vendors, and annual budgets
- Drive process improvement and team efficiency
- Engage with global IT stakeholders for implementations and changes
Required Skills & Experience
8-12 YEARS EXPERIENCE
Windows client
Imaging / auto-pilot
Audit & Compliance
Stakeholder mgmt.
STPI, DoT & TRAI
Data center operations
Network and voice infra
Audio Video infra & setup
Agile Framework
Automation skills
ITIL incident mgmt. framework
- Strong experience in IT infrastructure and service management
- Hands-on knowledge of data center, network, servers, EUC & AV
- ITIL incident and service management experience
- Stakeholder, vendor, and team management skills
- Experience in IT audits, compliance, and regulatory requirements
- Project management, budgeting, and asset lifecycle management
- Basic cloud, high availability, and disaster recovery knowledge
- Excellent communication, leadership, and problem-solving skills
Qualifications
- Bachelor’s degree
- Flexible to work in dynamic, fast-paced environments
Click on Apply to know more.