Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Non-Voice Support Executive (International)
We are seeking a highly skilled and experienced Chat Support Executive to join our team in Chennai. The ideal candidate will have excellent communication skills, a strong customer service background, and the ability to work in a fast-paced environment.
Location
Chennai
Responsibilities
- Provide exceptional customer service to clients through chat support, ensuring timely and effective resolution of their queries and concerns.
- Respond to customer emails in a professional and courteous manner, addressing their queries and resolving issues in a timely and efficient manner.
- Maintain accurate records of customer interactions, including chat logs and email correspondence.
- Collaborate with internal teams to resolve complex customer issues and provide seamless support.
- Stay up-to-date with product knowledge and company policies to provide accurate and informed support to customers.
Requirements
- 1-3 years of experience in customer service or chat support.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Strong problem-solving and analytical skills.
- Basic computer skills and proficiency in using chat support software.
- Ability to maintain confidentiality and handle sensitive customer information.
Benefits
- Opportunity to work with a dynamic and growing company.
- Chance to develop skills and expertise in customer service and chat support.
- Collaborative and supportive work environment.
- Opportunities for growth and professional development.
- Compliance with local labor laws and regulations, including paid time off and holidays.
Skills Required
RoleSr. Executive - Non-Voice Support - Chennai
Industry TypeITES/BPO/KPO
Functional Area
Required Education Graduation
Employment TypeFull Time, Permanent
Key Skills
- CHAT SUPPORT
- CHAT SUPPORT SOFTWARE
- COMMUNICATION SKILLS
- COMMUNICATION SOFTWARE
- CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE
- CUSTOMER SERVICE SKILLS
- CUSTOMER SERVICES
- EMAIL SUPPORT
- HELPDESK SOFTWARE
Other Information
Job CodeGO/JC/2181/2026
Recruiter NameBrindha Kamaraj
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