Tecfuge Business Solutions
Website:
tecfuge.com
Job details:
Senior E-Commerce Executive
About Tecfuge Business Solutions LLP
Tecfuge Business Solutions LLP is a fast-growing technology company specializing in ERP solutions, eCommerce services, digital transformation, and business automation. We partner with brands and businesses across multiple industries to help them scale their online operations, maximize marketplace performance, and achieve sustainable growth through innovative technology solutions.
Position Summary
We are seeking a highly experienced and result-oriented Senior E-Commerce Executive to take complete ownership of marketplace operations, online sales growth, catalog management, advertising performance, and overall eCommerce business success.
The ideal candidate should possess strong expertise in managing multiple marketplace accounts, optimizing product visibility, driving revenue growth, handling marketplace advertising, and implementing data-driven strategies that improve profitability and operational efficiency.
Key Responsibilities
Marketplace Operations Management
- Manage and oversee daily operations across Amazon Seller Central, Amazon Vendor Central, Flipkart, Myntra, Ajio, Meesho, JioMart, Shopify, Woo Commerce, and other eCommerce platforms.
- Monitor account health, seller performance metrics, policy compliance, and operational KPIs.
- Resolve listing suppressions, account-related issues, policy violations, and escalations.
- Coordinate with marketplace support teams to ensure smooth account operations.
Product Catalog & Content Optimization
- Create, update, and manage product listings across multiple marketplaces.
- Optimize titles, descriptions, bullet points, attributes, keywords, and backend search terms.
- Develop and manage A+ Content (EBC) to improve customer engagement and conversion rates.
- Handle bulk catalog uploads, updates, and data management through marketplace tools and flat files.
- Collaborate with design and content teams for listing creatives and brand content.
Inventory & Order Management
- Monitor inventory levels across all sales channels.
- Ensure stock availability and prevent stock outs or overselling situations.
- Coordinate with warehouse and logistics teams to ensure timely order fulfillment.
- Track cancellations, returns, replacements, and order exceptions while maintaining operational efficiency.
Sales Growth & Business Performance
- Develop and execute strategies to increase sales, profitability, and marketplace visibility.
- Analyze product performance and identify opportunities for business expansion.
- Optimize pricing strategies based on market trends and competitor benchmarking.
- Drive initiatives to improve conversion rates, customer acquisition, and repeat purchases.
Marketplace Advertising & Promotions
- Plan, execute, and optimize Sponsored Ads and PPC campaigns across marketplaces.
- Monitor ACOS, TACOS, ROAS, CPC, CTR, and campaign performance metrics.
- Manage promotional campaigns, festive sales, product launches, and special marketplace events.
- Allocate and manage advertising budgets effectively to maximize ROI.
Data Analysis & Reporting
- Generate daily, weekly, and monthly business performance reports.
- Analyze sales trends, traffic data, conversion rates, and profitability metrics.
- Prepare dashboards and actionable insights for management review.
- Identify growth opportunities through data-driven decision-making.
Competitor & Market Research
- Monitor competitor activities, pricing strategies, promotions, and product assortment.
- Stay updated on marketplace trends, category performance, and customer buying behavior.
- Recommend strategies to improve market share and competitive positioning.
Customer Experience & Brand Reputation
- Monitor ratings, reviews, and customer feedback across platforms.
- Address customer concerns and implement corrective actions to improve seller reputation.
- Develop initiatives to enhance customer satisfaction and brand trust.
Team Coordination & Process Improvement
- Guide and support junior eCommerce team members.
- Maintain operational SOPs and marketplace best practices.
- Collaborate with procurement, marketing, customer support, warehouse, and logistics teams.
- Identify process improvement opportunities to enhance operational efficiency and scalability.
Key Performance Indicators (KPIs)
- Marketplace Revenue Growth
- Conversion Rate Improvement
- ACOS / ROAS Performance
- Account Health Metrics
- Inventory Accuracy
- Order Fulfillment SLA Compliance
- Return & Cancellation Rate
- Product Visibility & Ranking
- Customer Ratings & Reviews
- Overall Marketplace Profitability
Required Qualifications
- Bachelor's Degree in Commerce, Business Administration, Marketing, E-Commerce, or a related field.
- Minimum 5 years of hands-on experience in eCommerce and marketplace operations.
- Proven experience managing multiple marketplace accounts.
- Strong expertise in Amazon Seller Central and Vendor Central.
- Hands-on experience with PPC advertising and marketplace promotions.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong communication and stakeholder management skills.
Preferred Skills
- Advanced Microsoft Excel and Google Sheets (Pivot Tables, VLOOKUP, XLOOKUP, Dashboards).
- Experience with Shopify and D2C operations.
- Knowledge of marketplace audits, compliance, and policy governance.
- Familiarity with tools such as Helium 10, Jungle Scout, Google Analytics, and Looker Studio.
- Strong business acumen with a growth-focused mindset.
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