Tata Communications
Website:
tatacommunications.com
Job details:
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
- Responsible for all operations and trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.
Minimum Qualifications & Experience
- Bachelor’s degree in engineering or equivalent qualification
- 0-4 years relevant experience in network infrastructure project management and on field experience
Other Knowledge & Skills
- Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
- Knowledge in switch and router configuration
Key Responsibilities
- Ensure configuration task completion for Enterprise or Wholesale customers with clean deployments within the SLAs.
- Conduct change management, turnup and migrations requests
- Standard testing and troubleshooting of installs or activation post Provisioning.
- Validate wiring connections and schedule dispatches with field operations.
- Regularly participates in important projects or activities as a full contributing team member.
- Ensure all installation functions are performed in a timely fashion to meet agreed SLA's or KPI's
- Perform escalation management, wherever necessary and in case project is in jeopardy.
- Should have Working experience in (DNA) Digital Network Administrator and knowledge in DTN, DTN-X, XT & OA nodes
- Should have Working experience in Installation & De-installation of TIM/TOM, OTM card, AOFX card, and XT nodes
- Good Knowledge of TNMS (Transcend Network Management System) and Groove G30 & G40 nodes
- Experience in Circuit provisioning in DNA & TNMS
- Knowledge of Software Upgrades
- Manage all operations with respect to installation support and network service configuration management
- Manage implementation for any new network updates
- Manage Server upgrades and Software Upgrades
- Design the network to ensure adherence to the timelines and hand over to project implementation team
- Diagnose, troubleshoot, and resolve problems, and take corrective action when necessary
- Handle requirements like addition/removal of equipment and issues during migration to new circuits
- Scheduling the Tech on site and Provide technical expertise for ensuring smooth integration of network and system
- solutions/network improvement
- Ensure that all installation functions are performed in a timely fashion to meet specifications
- Ensure adherence to process and timelines, maintenance of systems like PSR in Sales Force
- Responsible for the configuration of Channel Turnup and network components to meet design specifications
- Manage and monitor planning and delivery of orders in terms of configuration management
- Managing the NCF projects
- Managing FDR pulls and Temp log analysis
- Reviewing the AMC – QA documents
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