Tata Communications
Website:
tatacommunications.com
Job details:
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Key Objective / Purpose Of Job
SMW4 CLS Sr Exe is mainly responsible for 24x7 Operation &
Maintenance of wet plant and dry plant equipment’s at landing station as well
as submarine cables Networks. Responsible for traffic monitoring and fault
analysis and its rectification, Call Handling & Complaints management,
Planned and unplanned activities management and timely & regular updates,
Compliance to JSMD Guidelines and maintaining MTTR, Active coordination with
Cable stations, NOC & vendors to resolve system related problems, Circuit
provisioning, activation, De-activation and testing and Coordination with
cross-functional teams to adhere to the defined processes.
Major Activities
Operation
& Maintenance of cable station equipment’s and associated NMS
Maintain
Cable Networks' Operations & Network & Traffic up Time
Provisioning
of circuits & path in cable Network
Testing
and maintaining the restoration path & keeping ready for use
Opening
& tracking the call IDs with vendor for remedial action
Compliance
with quality audit process and JSMD Guidelines
Opening
SMW4 TTs and precise & timely update
to consortium
Notifications
for planned and unplanned Events to all stake holders and consortium members
Coordination
with cross-functional teams to adhere to the defined processes
Coordination
with NOC, other cable stations & Vendors
Coordination
with NOC and other CS for network fault troubleshooting
Preparation
& analysis of Equipment & NW performance reports
Root
cause analysis of the repetitive/major failure and remedial action
Perform
preventive & corrective maintenance
Active
coordination during Cable failure & repair and restoration
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