Honeywell
Website:
honeywell.com
Job details:
Job Description
As a
Sr Customer Support Management Professional here at Honeywell, you will play a pivotal role in leading and shaping our global customer support operations. As the driving force behind our team of support professionals, you will be responsible for defining and executing strategies to deliver world-class customer service.
In this role, you will be a critical partner in our mission to redefine excellence in customer-centric support. Your leadership will drive a team of professionals to exceed customer expectations and bolster our client relationships, resulting in unparalleled satisfaction.
Responsibilities
KEY RESPONSIBILITIES
- Develop and implement customer support strategies and initiatives to enhance customer satisfaction.
- Manage customer support projects, including resource allocation, project planning, and monitoring progress.
- Resolve escalated technical issues and provide expert assistance in complex cases.
- Collaborate with other departments to address technical challenges and improve service delivery.
Qualifications
YOU MUST HAVE
- Extensive people management experience.
- Strong technical proficiency in SAPs, and experience with AI Tools
- Must have worked in customer facing role
WE VALUE
- Excellent problem-solving skills.
- Customer-centric mindset.
- Project management skills.
- Team building skills.
- Adaptability to change.
Click on Apply to know more.