VWO
Website:
vwo.com
Job details:
About VWO
Founded in 2009, VWO began with a simple yet powerful idea: to make experimentation and experience optimization accessible to everyone. What started as a small initiative in a New Delhi apartment has grown into a global SaaS leader helping organizations continuously improve digital experiences through data, experimentation, and insight.
Today, VWO’s Experience Optimization Platform empowers thousands of businesses from ambitious startups to Fortune 500 companies like the World Economic Forum, Genpact, Forbes, and Lego to test, learn, and grow smarter. With more than 450 employees worldwide, VWO continues to expand its footprint, with ANZ serving as a strategic growth region that supports the company’s next phase of global scale.
Role Overview:
As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using VWO solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.
Key Responsibilities:
- Work closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, impleWork closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance, form strategies to improve the existing conversion rate using innovative ideas, define, implement, and manage their experimentation program.
- Manage the onboarding of new clients.
- Help build loyalty by creating an excellent relationship with the customers.
- Arrange operational and methodological training sessions for your accounts
- Resolve any issues and problems faced by customers
- Manage complaints to maintain trust
- Serve as the link of communication between customers and internal teams
- Maximize your portfolio’s retention by minimizing churn and contraction
Required Skills & Experience:
- Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
- Understanding of the Conversion Rate Optimization space
- Knowledge of Digital Marketing techniques and online promotional activities.
- Analytical thinker who can translate complex data into actionable plans
- Understanding of Google Analytics
- Knowledge of how SaaS works
- Excellent customer relationship management skills.
- Outstanding communication, understanding, and writing skills.
- Understanding of web applications, HTML, JavaScript, and CSS is a plus
- Bachelor’s degree, Business or Computer Science related.
- Minimum 6 years of customer-facing experience.
Perks and Benefits:
- Remote-First Organization: Flexibility to work from anywhere.
- Group Health Insurance: Comprehensive coverage for you and your family.
- International Offsites: Participate in annual company retreats to global destinations.
- Competitive Compensation: Attractive salary with performance incentives.
- Learning Opportunities: Engage in incredible learning experiences within international teams.
Click on Apply to know more.