Sr Controllership AnalystHoneywellfull-timeRequired skillsSix Sigmacommunication skillsConcurKPISAPtechnical supportServiceNowAbout the role Honeywell Website: honeywell.com Job details: Key Responsibilities JOB DESCRIPTION Lead the T&E support team that provides Voice, email and chat support to Honeywell employees using Concur (Honeywell solution for expense submission) and Prepare KPI reports for daily/ weekly/ for monthly reviews of T&E support process and report to line manager and Global T&E Leader Review performance metrics of team members Responsible for addressing employee queries received by calls, emails and chats and within the predefined TAT for escalated cases Work closely with the technical teams to address any operational issues and take ownership on closure of any open / pending issues. Coordinate with the various T&E sub-functions to ensure all Employee queries/requests are addressed per agreed SLA Assist the Projects Team on new implementations, SAP migrations, offboarding’s etc. Responsible for handling manual T&E claims. Liaise with team internally and externally to resolve customer issues. Ensure to process all follow ups and meet the timelines. Escalate issues to IT team and/ or to Process Lead / Manager as per defined process. Interaction With Sub-processes / Process OwnersInteract with multiple sub-processes and support partners to complete day-to-day activities.Interacting and supporting all business partners. Process Enhancements And Improvements Ad-hoc support request and supporting other T&E initiatives as assigned by Process Lead / Manager on need basis Deploy six sigma concepts to the processes supported to enable max efficiency and productivity gains QualificationsEducation Level and/or relevant experience(s) : Must be a graduate. More than 5-6 years of Voice and email Support experience, preferably in a large MNC. Team management experience in Voice and email support group Knowledge And Skills (general And Technical)Very good voice communication skill and good written/ email skills in English are required.Knowledge of ServiceNow and Concur will be an added advantageShould be able to communicate on emails and calls in English Should be exposed to Global customer support/service process.Technical support background is not preferable but can be considered if candidate has exceptional communication skills.Need to be extremely customer focused, adhere to process and meet all targets.Green Belt preferredOther RequirementsFlexible and positive attitude.Should be willing to work in shiftsOther RequirementShould be willing to work in shifts Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.