INK IN CAPS
Website:
iiclab.com
Job details:
Experience: 6+ Years
Location: Mumbai
About IIC
IIC is a full-service MarTech and experiential marketing agency that designs immersive brand experiences through AI, AR/VR, Spatial Computing, Interactive Technology, Web & Mobile Solutions, Content Development, and Experiential Marketing. We partner with leading brands to create technology-driven campaigns and digital experiences that deliver measurable business impact.
Job Summary
We are looking for an experienced Senior Client Servicing Manager to lead strategic client relationships and oversee the successful execution of technology-driven experiential projects. The ideal candidate will have 6+ years of experience in client servicing, account management, or customer success within a digital agency, experiential marketing agency, or technology solutions company.
This role requires someone who can build trusted client partnerships, manage high-value enterprise accounts, collaborate with cross-functional teams, and identify opportunities for business growth while ensuring exceptional project delivery.
Key Responsibilities
- Own and manage a portfolio of key client accounts, serving as the primary relationship manager.
- Develop long-term client partnerships by understanding business objectives and recommending innovative technology-driven solutions.
- Lead client presentations, quarterly business reviews, strategy meetings, and project discussions.
- Collaborate with Business Development, Creative, Technology, Design, and Project Management teams to deliver projects on time and within scope.
- Manage multiple complex projects simultaneously while ensuring seamless communication across stakeholders.
- Drive account growth through cross-selling and upselling IIC's services, including AI, AR/VR, Interactive Technology, Experience Centers, Mobile & Web, and Experiential Marketing solutions.
- Prepare proposals, project briefs, estimates, presentations, and commercial documentation.
- Monitor project timelines, budgets, deliverables, and client satisfaction throughout the project lifecycle.
- Proactively resolve client concerns, mitigate risks, and ensure high service standards.
- Mentor and guide junior client servicing team members while fostering a collaborative work environment.
- Maintain accurate CRM records, account documentation, and reporting.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 6+ years of experience in Client Servicing, Key Account Management, Account Management, or Customer Success.
- Proven experience handling enterprise or corporate clients.
- Strong understanding of digital marketing, experiential marketing, or technology-driven solutions.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Ability to manage multiple client accounts and large-scale projects simultaneously.
- Strong commercial acumen with experience in proposal development and revenue growth.
- Proficiency in Microsoft Office, CRM platforms, and project management tools.
Preferred Skills
- Experience working with digital agencies, experiential marketing agencies, or MarTech companies.
- Knowledge of AI, AR/VR, Spatial Computing, Interactive Technologies, Web Development, Mobile Applications, Experience Centers, or Digital Transformation solutions.
- Experience managing integrated campaigns from concept through execution.
- Understanding of project management methodologies such as Agile or Waterfall.
- Experience leading client-facing teams is an added advantage.
What We're Looking For
- Strong leadership and team management skills.
- Excellent client relationship and stakeholder management abilities.
- Strategic thinker with a customer-first mindset.
- Commercially driven with the ability to identify growth opportunities.
- Exceptional problem-solving and decision-making skills.
- Ability to thrive in a fast-paced, deadline-driven environment.
- High ownership, accountability, and attention to detail.
Why Join IIC?
- Work with some of India's leading brands on cutting-edge MarTech and experiential projects.
- Exposure to innovative technologies including AI, AR/VR, Spatial Computing, Interactive Experiences, and Experience Centers.
- Collaborative, creative, and employee-first work culture.
- Opportunities for continuous learning, leadership, and career advancement.
- Be part of a team shaping the future of immersive brand experiences.
Click on Apply to know more.
