Harris Computer
Website:
harriscomputer.com
Job details:
Liaison with various departments (e.g. Accounts, IT) within the company for achieving desired common objective
Answer, as appropriate, inquiries and facilitate resolution of issues raised
Work as an effective member of a team from a variety of departments within the company
Handle escalations pertaining to unresolved cases
Maintain a positive rapport with customers while discussing or resolving problem situations
Troubleshoot appropriately to identify root cause of the issue
Participate in the development of departmental goals and objectives, and identify opportunities for process improvement
Effective probing skills to elicit customer information
Ability to translate user-oriented language into technical information
Track and document requests and ensure proper notation of customer problems or issues
Document problems and solutions to train lower-level support on how to properly address customer or product problems
Academic And Professional Qualifications
Bachelor's Degree, preferably in Healthcare or Banking and Finance
Minimum 3-4 Year Of Experience
Excellent Communication Skills
Experience with Microsoft Office products
Knowledge in basic computer troubleshooting steps
Minimal Travel Required
- Working arrangements:
- Able to work on a shifting schedule
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
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