Plumlogix (MBE Salesforce Partner)
Website:
plumlogix.com
Job details:
Business Analyst – AI & Aviation / Airline Ticketing
Location: Remote – India
Engagement: Part-Time
Industry: Aviation / Airline / Travel Technology
Flexible hours based on project requirements
Collaboration with US-based business and technology stakeholders
About the Role
We are looking for an experienced Business Analyst with strong Aviation/Airline domain expertise and exposure to AI initiatives to support a remote, part-time engagement with a US-based team.
The ideal candidate will have hands-on experience working within the airline ticket booking and reservation domain, with a strong understanding of the end-to-end passenger booking journey. Experience with AI/GenAI, automation, or AI-driven business solutions is highly desirable.
Experience working with Salesforce—particularly Sales Cloud, Service Cloud, Data Cloud, or Salesforce-based customer/travel solutions—would be a significant advantage.
Key Responsibilities
- Work with business and technology stakeholders to understand business objectives, pain points, and opportunities for improvement.
- Gather, analyze, and document business and functional requirements related to airline booking, reservations, ticketing, and customer journeys.
- Translate business requirements into clear user stories, functional specifications, process flows, and acceptance criteria.
- Analyze existing airline booking processes and identify opportunities for optimization, automation, and AI enablement.
- Support the evaluation and definition of AI/GenAI use cases within airline booking, customer service, ticketing, and related workflows.
- Work closely with product owners, architects, developers, and other stakeholders in a distributed/remote environment.
- Conduct gap analysis, impact analysis, and process mapping.
- Support Agile ceremonies including backlog refinement, sprint planning, and requirement walkthroughs.
- Participate in UAT, test-case validation, defect analysis, and solution acceptance.
- Document integrations, data flows, APIs, and dependencies between booking platforms and other enterprise systems.
- Where applicable, work with Salesforce teams to translate airline business requirements into Salesforce-based solutions.
Required Qualification(s):
- Proven experience as a Business Analyst / Business Systems Analyst in the Aviation, Airline, or Travel Technology industry.
- Strong hands-on experience with airline ticket booking and reservation processes.
- Understanding of the end-to-end booking lifecycle, including areas such as:
- Flight shopping/search; Availability and fare selection; Reservations/PNR; Ticket issuance
- Changes, cancellations, exchanges, and refunds; Ancillaries and seat selection
- Customer/passenger information
- Experience gathering and documenting business requirements, user stories, process flows, use cases, and acceptance criteria.
- Experience working with Agile/Scrum development teams.
- Strong stakeholder management and communication skills.
- Ability to work independently in a remote, part-time US engagement.
AI Experience
The ideal candidate should have practical exposure to AI/GenAI initiatives, such as:
- Identifying and defining AI use cases.
- AI-powered customer service or travel experiences.
- Generative AI/chatbots/virtual assistants.
- Intelligent automation and workflow optimization.
- AI-assisted decision-making or personalization.
- Working with technical teams to translate AI capabilities into business requirements.
Candidates who have worked on AI transformation projects within aviation, travel, reservations, or customer experience will be strongly preferred.
Salesforce – Strong Plus
Salesforce experience is not mandatory but would be a major advantage.
Preference will be given to candidates who have worked with:
- Salesforce Sales Cloud; Salesforce Service Cloud; Salesforce Data Cloud
- Salesforce Experience Cloud; Salesforce integrations/APIs
- AI capabilities within Salesforce, including Einstein or Agentforce
- Salesforce solutions supporting airline customer service, reservations, ticketing, loyalty, or passenger experience
Additional Preferred Experience
- GDS platforms such as Amadeus, Sabre, or Travelport; NDC / airline distribution
- EMD and ancillary services; Airline PSS platforms; REST/SOAP APIs and system integrations
- JSON/XML data structures; JIRA, Confluence, or similar Agile tools; UAT & test management
An Ideal Candidate looks like:
We are particularly interested in candidates who bring a combination of:
Aviation/Airline Domain + Ticket Booking/Reservations + Business Analysis + AI/GenAI
Salesforce experience would make the candidate especially compelling.
Click on Apply to know more.
