Trigent Software Inc
Website:
trigent.com
Job details:
Sr Application Support Exp:5Yrs Location: Gurgoan The following are desirable: WFE v15.x Product Knowledge will be an added advantage. Application servers: WebLogic, IIS and Tomcat Demonstrated experience working with databases (SQL preferred) Can interpret schemas, and/or author queries and stored procedures. Understanding of networking and protocols (TCP/IP, SMTP, etc.) preferred. Familiarity with Contact Center operations and technology software and tools preferred. Prior experience with the installation, support, usage, or administration Familiarity with the use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG etc., will be a significant plus. Job Specific Knowledge and Skills Experience as a system engineer (Implementation or Support). Ability to work with teams across geographies and effectively collaborate. Drive engagement with a customer 1st Approach. Personal accountability to achieve expected project outcome & customer expectations. Analytical with proven problem diagnosis and solving skills. Excellent interpersonal and communication skills. Handles conflict with a high level of integrity. Constantly improve self-knowledge in the different products via formal & informal training sessions Flexible to work in shift environment
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