Process Trainer - Insurance

Requirement:Bachelor's degree or equivalent Should have sales and term insurance background with at least 2-3 years of experience minimum and only 1 job role change.Worked as a tele caller and trained a team in insurance for at least 1 year.Experience is health, motor and term together will be an added advantage.Fluent majorly English and knows Hindi as well in writing and speaking.Prior BPO experience as a Trainer would be an added advantage.Knowledge of learning and development trends and best practices will be an added plusExcellent presentation skillsExcellent written & spoken communication skills Expert in word, PPT, Excel tools & MIS and data managementCuriosity to learn and leverage new learning tools, systems, or methods of workingPrior experience on LMS would be an added advantageMultiple Regional language abilities would be an added advantageRole Expectations:At scale, every trainer will be assigned to 4-5 businesses at a time and will report to a Training Manager.Process trainers will own agent performance (Definition of Performance: Quality and Conversion of the Agents) in a business assigned to themTrainer should dedicate time to listening to call recordings, updating script and other process materials etc., to keep on continuously improving the sales outcomes from the campaignShould be able to look at numbers/ data on dashboards and track and manage performance of their agentsResponsibilities:Collaborate with cross-functional teams to ensure training material / content quality and accuracyReview the performance on dashboards and share feedback with the agents, coach them on a regular basis and recommend improvements in the product and processDrafting and making necessary updates to training material (product deck, call script, FAQs, etc.)Work with the content team to help validate the documents based on absorbance and feedback from the traineesKeep updated with relevant information on customers' products and processes Shadow agents to stay up to date with internal app/web-app product/process changes and challengesProvide insights and instant feedback for correction and keep an eye on potential quality issuesUpdate details such as Training MIS, Training Calendar, Dashboard etc. for all your training sessions on a regular and timely basisUtilize effective training activities like role plays, discussions, and mock/ practice calls to strengthen the agents' skillsAttend calibration sessions with the customer and other team members/ stakeholders from time to time, to obtain feedback on your process and decide an action plan to improve/mitigate the samePerform other tasks requested by the manager to reach team objectives or the company's objectives based on current needs

We have an audacious vision of reimagining how work gets done! We're one of the few applications of AI/ Machine Learning that actually has a massive market and business model to create a long-term valuable business rather than a short-term acquisition play!In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested the platform at scale (processed 100+ million units of data; 10+ million calls). We have plans to grow 10x in the next 1.5 years.We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Blume Ventures, 91springboard, senior product execs at Square, Genpact & Flipkart; co-founders of Infosys, Snapdeal, SlideShare, Zomato, etc.)Our platform empowers college students, stay-at-home mothers, and grey-collar workers as a stable source of income for working on their smartphones (Android App Link). Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one - how a single mother is sustaining herself. Empowering our contractors to be financially independent is a strong part of our vision!This is just the beginning and we're here to change the world.