Report

Facility Service Associate

Location

Houston, Texas, United States

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

JOB SUMMARY:
We are seeking a dedicated individual to provide essential office support, which includes sorting and delivering mail, managing office supplies, handling boxes and office furniture, and performing general facility maintenance. This role also involves delivering exceptional customer service both over the phone and in person.

Key Responsibilities:

Receive and pick up mail, interoffice envelopes, and boxes of varying sizes, with weights up to 50 lbs.
Process inbound and outbound U.S. Mail, FedEx, UPS, and other courier services efficiently.
Handle pouch mail destined for all Firm locations.
Utilize computer software to manage inbound and outbound mail and packages, track and manage the Firm's assets, input and manage service requests, and monitor floor plans.
Deliver and pick up items, either independently or as part of a team, within the office. Team deliveries/pick-ups may involve items weighing up to 250 lbs., while individual deliveries/pick-ups may weigh up to 50 lbs.
Set up conference rooms with the appropriate furniture and equipment to ensure readiness for meetings.
Clean and prepare conference rooms to meet standards prior to scheduled meetings.
Defrost refrigerators and maintain cleanliness in the pantry and pantry equipment (e.g., microwave ovens).
Stock and replenish office supplies to ensure availability.
Dust, clean, restock, and organize copy and fax machines and network printers.
Maintain cleanliness by removing trash and supplying kitchens, copy rooms, and conference rooms, using appropriate cleaning materials and chemicals.
Monitor the Firm's facilities and equipment, reporting defects related to equipment performance, lighting, water leaks, and general maintenance needs.
Assist with maintenance functions as necessary.
Carry out preventative maintenance tasks, including but not limited to sweeping, vacuuming, polishing wood, metal, and stone, shampooing furniture and carpets, and cleaning walls and doors.
Perform recycling functions to promote sustainability.
Install pictures, signs, and bulletin boards using the appropriate tools.
Maintain supply areas and conduct regularly scheduled inventory checks.
Dispatch work requests to ensure a consistent workflow and timely completion of tasks.
Receive and process copy and print requests from legal and professional staff, ensuring quality control for all work. Assemble print and copy jobs using binding machines and materials.
Coordinate with the records management department for processing records requests, as well as liaising with suppliers for records retrieval and pick-up as needed.
Demonstrate effective interpersonal, written, and verbal communication skills to foster productive work relationships.
Liaise with the building’s management team for necessary coordination of services and suppliers.
Manage Firm resources responsibly and in accordance with operational policies and procedures.
Undertake other related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES AND OTHER JOB-RELATED COMPETENCIES:

Ability to exert moderate to high physical effort
Ability to work effectively under pressure
Ability to learn and apply safe lifting techniques and the safe use of moving equipment and tools
Knowledge of relevant Firm computer software programs (e.g., Word, Outlook, Excel, PowerPoint, Computer Aided Facility Management (CAFM) system), with a willingness to learn new software and operating systems
Ability to read, interpret, and follow instructions accurately
Ability to read and interpret floor plans
Ability to take direction and instruction from outsourced supervisory business services professionals
Demonstrate effective interpersonal and communication skills, both verbally and in writing

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

About the company

Global provider of document management and business process outsourcing.

Skills

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

CAFM system