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Business Analyst

Min Experience

2 years

Location

Gurugram

JobType

Permanent Job

About the job

Info This job is sourced from a job board

About the role

Collaborate with stakeholders to gather and document business requirements for CCaaS solutions. Analyze and optimize contact center workflows for automation and efficiency. Create UAT test cases, assist in deployment, and ensure successful implementation. Work cross-functionally to align technical design with business objectives.

Skills

Business Analysis
CCaaS
Process improvement
CRM
Ivr