Associate Product Manager - CCaaS

As an Associate Product Manager (APM) at Sprinklr, you will play a critical role in managing and enhancing our product offerings. You will collaborate with cross-functional teams to drive innovation, analyze product performance, and ensure our products align with both customer needs and business goals. Key Responsibilities 🔹 Own a product module throughout its lifecycle—from ideation to launch and ongoing enhancements. 🔹 Analyze product usage data to identify customer pain points and propose data-driven solutions. 🔹 Develop and implement strategies to improve system resilience and uptime management. 🔹 Promote and optimize Net Promoter Score (NPS) best practices. 🔹 Collaborate with engineering, design, and customer success teams to drive product excellence. 🔹 Conduct detailed data analysis to inform product decisions and strategy. 🔹 Assist in defining the product vision, roadmap, and go-to-market strategy. 🔹 Gather and prioritize customer and product requirements based on market research and user feedback. 🔹 Monitor and analyze product performance metrics, ensuring alignment with business objectives.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.