Associate Product Manager (CFM )

Define the Integrations Roadmap Build and own the integrations roadmap for the CFM product, aligned with customer needs, technical scalability, and business priorities. Develop a prioritization framework to evaluate new integration opportunities based on demand, strategic value, and implementation effort. Collaborate with cross-functional stakeholders to ensure the roadmap supports go-to-market readiness and long-term product growth. Lead Technical Collaboration Partner with engineering teams to design and deliver robust, reusable APIs, webhooks, SDKs, and connectors that power seamless feedback flows across platforms. Identify and promote integration patterns and architectural best practices that enable rapid delivery and maintainability. Explore and evaluate middleware/iPaaS solutions (e.g., Mulesoft, Segment, Workato) to accelerate integration development where applicable. Deliver Customer-Centric Integration Experiences Collaborate with implementation and customer success teams to simplify integration onboarding and reduce time-to-value for customers. Work with external partners and enterprise clients to co-develop or support custom integration use cases. Ensure integrations are reliable, scalable, and support real-time, contextual feedback collection. Monitor, Iterate, and Scale Define and track success metrics for integrations: adoption, performance, reliability, and customer satisfaction. Conduct post-launch reviews to assess impact, gather feedback, and drive continuous improvement. Build feedback loops between customers, internal stakeholders, and engineering to continuously evolve integration capabilities.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.