Account Clerk 1 - Utility Billing

About the Department

This is a skilled, full-time non-exempt position under the direct supervision of the Utility Billing Supervisor.    The incumbent is responsible for customer service to all citizens entering or calling City Hall, while focusing mainly on the City’s utility customers. The incumbent receives utility payments, as well as assists the Finance Department in other functions as assigned.  

Position Duties

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, repeated or a logical assignment to this class.   
 

• Collects, records, and posts utility payments for all utility customers
• Records all utility payments and posts to customer history accounts;
• Discuss billing matters with customers and properly answer questions and concerns related to water and sewer rates, storm water charges, high usages, and billing procedures;
• Notifies residents of possible broken water meters, schedules appointments for utility personnel to repair meters or checks for leaks;
• Coordinates with servicemen and meter readers for work orders for utility disconnections, reconnections, new meters and transponders, and other Public Works/Utility service requests; 
• Assist with collecting property tax, business tax, and other payments to the City;
• Participate in additional cross training for other city functions.
• Provide clerical support to other staff as required;
• Answer incoming calls and route callers or provide information as required. 
• Receive the public and answer questions from employees, citizens, and others.
• Compose, type and edit a variety of correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy and completeness.
• Performs other duties as assigned.  

Minimum Qualifications

REQUIRED KNOWLEDGE AND ABILITIES

• Ability to read, analyze and interpret technical writings, and related documents.
• Ability to effectively present information one-on-one or in small group situations to other employees or the organization. 
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent.
• Ability to apply common sense understanding to carry our instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to respond to inquiries from the public and members of the business community both effectively and professionally, while providing excellence in customer service.  

 
QUALIFICATIONS

• Must have a High School Diploma or GED.
• Cash handling experience required.
• Communication and interpersonal skills are required.
• Must be proficient in Microsoft Office Suite.  

EQUIPMENT/JOB LOCATION/PHYSICAL DEMANDS
This position requires the use of various office equipment including but not limited to a personal computer (word processing, spreadsheet generation); associated utility software (Local Government); a central financial computer; 10-key calculator, telephone, facsimile machine, copy machine, etc.  
 
While performing this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch or crawl.  The employee must also use hands to operate, finger, handle, or feel objects, tools or controls, and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.   Specific vision abilities required by this job include close vision and the ability to adjust focus.  Work is performed in doors in a comfortable, climate-controlled office environment.  The noise level is moderate with a fast paced, sometimes hectic schedule and frequent visitors from other departments.  
 

Other Qualifications

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
The City of Spring Hill is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law. If you need assistance or accommodation due to a disability, please email Chris Clausi, HR Director at cclausi@springhilltn.org.

Local government agency delivering municipal services