Senior Partner Manager, Outsourcing Operations

At Spotify, we've connected millions of people to their favorite songs and created a service that people use to discover and enjoy the music, podcasts, and audiobooks they love. We're looking for a strategic, driven, and experienced Senior Partner Manager to join the Global Customer Support team at Spotify. In this role, you'll own the evolution of our global BPO partner ecosystem, ensuring that our outsourced operations consistently meet operational targets and SLAs, while aligning with our long-term customer support strategy. You'll serve as our liaison between Spotify and our partners, fostering strong relationships that enable scalability, drive innovation, and embed Spotify's culture at every level. You'll lead complex, cross-functional initiatives, influence partner strategies, and drive continuous improvement across quality, efficiency, and customer resolution. You'll bring a data-informed mindset, thrive in ambiguity, and help shape how we scale our support operations in a way that reflects Spotify's values and commitment to exceptional customer experiences.

At Spotify, we've connected millions of people to their favorite songs and created a service that people use to discover and enjoy the music, podcasts, and audiobooks they love.