About SpotDraft
SpotDraft is the leading AI-driven Contract Lifecycle Management (CLM) platform designed to simplify the complex world of contracts. Legal, sales, procurement, and business teams trust SpotDraft to automate routine tasks, unlock business insights, and enable faster deal-making.
As SpotDraft scales rapidly in the North American market, we’re building a high-impact post-sales organization that blends relationship depth with commercial rigor. We’re looking for a strategic, revenue-focused Account Manager to lead growth and retention across a portfolio of key customers, while partnering closely with Customer Success Managers (CSMs) to drive long-term value.
Job Summary
As an Account Manager, you will be the commercial owner of a portfolio of strategic and high-growth accounts in North America. In close collaboration with your CSM counterpart, you will drive account strategy, expansion, and retention — with clear ownership of revenue planning, forecast accuracy, and quota attainment.
This is a core revenue-driving role with high visibility and ownership. You'll work cross-functionally with leadership, GTM, and product teams, while also spending significant time on the ground with customers to nurture strategic relationships and seed a vibrant network of internal champions.
Key Responsibilities
- Own revenue targets across your portfolio — including expansion, renewal, and retention quotas
- Conduct thorough whitespace analysis within accounts to identify and prioritize expansion opportunities (new teams, use cases, product modules
- Develop detailed strategic account plans outlining key objectives, stakeholder maps, engagement strategies, potential risks, and growth forecasts
- Partner with CSMs to build joint account strategies focused on value delivery and growth
- Lead commercial conversations including upsells, cross-sells, renewals, and negotiations
- Engage in-person with customers regularly (20–40% travel), including onsite visits, QBRs, workshops, and executive briefings
- Drive strategic alignment with customer decision-makers across Legal, Procurement, IT, and Business teams
- Seed and grow a community of champions within each account, enabling SpotDraft adoption across business units
- Initiate and lead customer advocacy efforts, including references, case studies, and advisory board participation
- Act as a key voice of the customer, systematically gathering and relaying customer feedback, requirements, and market intelligence to Product, Engineering, and GTM teams to influence roadmap and strategy
- Proactively monitor key account health indicators (e.g., product adoption trends, support tickets, NPS/CSAT scores) in collaboration with CSMs to identify early warning signs and implement retention strategies
- Identify, track, and proactively mitigate account risks, including competitive threats, changes in executive sponsorship, budget constraints, and low platform adoption
Requirements
- 3–6 years of experience in Account Management, Strategic Sales, or Customer Success with direct revenue ownership
- Proven ability to hit quotas and deliver on commercial goals in a B2B SaaS environment
- Strong experience engaging and influencing executive-level stakeholders
- Experience in revenue planning, forecasting, and CRM hygiene
- Demonstrated ability to navigate complex organizational structures, procurement processes, security reviews, and multi-year commercial negotiations
- Willingness to travel frequently across North America to build relationships in person
- Passion for community-building, customer advocacy, and delivering long-term value
Bonus Points
- Experience working in a dual AM–CSM model or co-owning accounts with Solutions/Success teams
- Background in legal tech, procurement tools, workflow automation, or B2B infrastructure software
- Experience helping scale revenue-focused post-sales teams in high-growth SaaS
Working at SpotDraft
When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company.
- Opportunity to work alongside a talented team: You'll be surrounded by some of the brightest minds in the industry, learning and growing together.
- Professional network expansion: Interact with influential founders, investors, venture capitalists, and market leaders, building valuable connections.
- Ownership and impact: Take charge of your projects and see the direct impact of your work on the company's success.
- Outcome-driven environment: We're focused on results and trust our team to achieve ambitious goals. We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals.
Our Core Values
- Our business is to delight Customers - We're all about making our customers happy. Their success is our success.
- Be Transparent. Be Direct: We believe in open communication and honest feedback.
- Be Audacious: We're not afraid to think big and take risks.
- Outcome-Oriented: We're focused on results. We set ambitious goals and work tirelessly to achieve them.
- Be 1% Better Everyday: We're always learning and growing. We strive to grow continuously.
- Elevate Each Other: We lift each other up and celebrate each other's wins. We're stronger together.
- Bring Passion. Take Ownership: We're passionate about what we do, and we take ownership of our work. We're committed to making a difference.
- SpotDraft is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status. Applicants must be U.S. citizens to be considered for this role due to regulatory and compliance requirements.
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