FedRAMP Site Reliability Engineer - Early Career (US Citizens ONLY; Boulder, CO or Raleigh, NC ONLY)

The Cloud organization at Splunk focuses on building and maintaining robust and resilient platform solutions for SaaS hosting of Splunk's enterprise software. Our main technologies are Cloud Infrastructure based, focusing on puppet and terraform. It is the responsibility of the TechOps team to monitor and resolve issues that affect the availability and performance of Splunk for our cloud customers 24/7. As the authority on our customer's experience. The TechOps team provides a backstop for all staff on any questions or issues that arise during their shift related to their technical area of expertise. The TechOps engineers lead their respective queue and ensure all requests coming into that queue are addressed in a timely manner. This is a fully remote, US-based position. You must be a US Citizen working on US soil to be considered. Candidates must be able to support FedRAMP High. What you'll get to do We are looking for a Site Reliability Engineer to help maintain, contribute to, and improve the next generation of our large scale Cloud offering. You will be working with providers and supporting the infrastructure that powers Splunk's cloud offering. Provide technical support for the Splunk Cloud fleet Perform impact assessments and problem solving according to established procedures Document issues, remediation steps, and help with follow up problem management Lead support cases and also ensures queue management Lead hierarchical and functional requests. Communicate with TechOps engineers as well as business partners around Cloud through email, chat, and in person. Assist other TechOps engineers on your shift on complex tasks Represent the TechOps team in meetings/process changes and make recommendations on new procedures/ processes Use the internal tools to restore normal service operations as quickly as possible to minimize the impact to business operations during escalated incidents Lead by example and drive the core values of the company Always ensure a quality customer experience Ability to work nights, weekends, and swing shifts.

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.