REQUIREMENT
The General Manager
in Training is a dynamic and growth-oriented role within our organization.
SUMMARY
The General Manager
in Training is a pivotal role in our operation, focusing on learning and
mastering the key responsibilities from the General Manager. This position
requires fostering an environment that supports creativity, exceptional
customer service, event sales, and a passion for sports. As curators of a
unique entertainment setting, our General Manager in Training will concentrate
on talent development, drawing from previous experience in hospitality-driven
general management roles. Key responsibilities include managing day-to-day
operations, handling payroll, interpreting profit-loss statements, and
addressing various business matters.
ESSENTIAL
FUNCTIONS
(Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.)
- Assist
in supervising the floor and bar operations to gain experience in maximizing
profitability, minimizing legal liability, and ensuring adherence to
operational regulations.
- Participate
in creating a safe environment to reduce the risk of injury and accidents, and
learn the process of completing accident reports promptly in the event a
customer or employee is injured.
- Learn
the fundamentals of recruiting, interviewing, and hiring employees; gain
exposure to supervisory responsibilities, disciplinary actions, and the process
of motivating and training team members.
- Assist
in conducting orientations and support the training of new employees, gaining
hands-on experience in the onboarding process.
- Participate
in the development of employees by gaining exposure to providing ongoing
feedback, establishing performance expectations, and conducting performance
reviews.
- Work
towards understanding and managing shifts, including daily decision-making,
scheduling, and planning while upholding standards in product quality and
cleanliness.
- Assist
in controlling day-to-day operations by learning the ropes of scheduling labor,
ordering supplies, and participating in the development of the SPIN team.
- Learn
the basics of ensuring compliance with the Occupational Safety and Health Act,
local health and safety codes, and company safety and security policies.
- Gain
experience in controlling Profit & Loss by understanding cash control
procedures, maintaining inventory, and participating in managing labor,
reviewing financial reports, and taking appropriate actions.
- Participate
in pre-event and on-site communication with the events team, gaining exposure
to the coordination and execution of events.
- Work
closely with the internal sales department and clients, under supervision, to
understand event goals, objectives, and specific implementation plans that
promote the SPIN brand.
- Assist
in troubleshooting and addressing issues related to the successful execution of
events, learning to handle challenges effectively.
QUALIFICATIONS
- Minimum 2-4
years’ experience as a Assistant General Manager or General Manager in a high
volume, entertainment/event/restaurant environment.
- Superior
customer service and interpersonal skills.
- Strong
written/verbal communication skills.
- Proven ability to network, recruit, train, develop and assess talent.
- Excellent communication skills at all levels.
- Proven ability
to increase sales
and profitability.
- Strong hospitality background.
- Sound commercial and brand awareness.
- Previous
experience in catering and events execution along with functional understanding
of food service and kitchen operation, comfortable monitoring food and beverage
cost of sales.
- Experience
with Microsoft Office suite.
REQUIREMENTS
- The General Manager in Training candidates
must be relocatable, demonstrating a willingness to relocate as needed, to be considered for this dynamic and growth-oriented role within our organization.
- Supervisory responsibilities
- Physical demands – Lift, push, pull, stand
for long periods of time.
- Travel required % - Under 5%
OTHER DUTIES
Please note this job
description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for
this job. Duties, responsibilities, and activities may change at any time with
or without notice.