IT Manager

This IT Manager role is designed for a strategic and hands-on leader capable of managing complex IT environments in the Kingdom of Saudi Arabia. The successful candidate will drive service excellence, ensure compliance with both local and international standards, and foster a collaborative IT culture that supports business objectives while safeguarding the organization's technology assets. IT Service Management (ITSM): o Implement, oversee, and continuously improve internal IT services following ITIL 4 best practices and ISO 20000-1:2018 standards. o Ensure that IT services meet or exceed defined Service Level Agreements (SLAs) and contribute to the organization's strategic objectives. o Consolidate and standardize IT services to address common business requirements, improving efficiency and consistency across all business units. Strategic IT Planning & Operations: o Develop and execute an IT strategy aligned with both the company's business goals and local regulatory requirements in KSA. o Lead high-level IT projects from planning through to successful delivery, ensuring projects are delivered on time, within scope, and within budget. o Collaborate with business unit leaders to align IT initiatives with overall business objectives and to support digital transformation efforts. Vendor and Partner Management: o Oversee vendor selection, contract negotiations, and performance management to ensure that external services meet quality and regulatory standards. o Work closely with the procurement department to ensure that all technology solutions support both operational needs and IT security requirements. Risk Management and Compliance: o Collaborate with corporate risk management and IT security teams to identify, assess, and mitigate risks associated with IT infrastructure and operations. o Ensure internal IT services comply with local regulations (e.g., any applicable NCA directives) and industry standards, as well as internal security policies. o Maintain documentation and reporting mechanisms for internal audits and regulatory compliance reviews. Operational Leadership and Continuous Improvement: o Lead the day-to-day management of the IT team, fostering a culture of collaboration, accountability, and continuous improvement. o Implement and monitor key performance indicators (KPIs) to measure IT service performance and drive improvements in IT processes. o Oversee IT incident management, including disaster recovery and business continuity planning, to ensure minimal disruption during IT emergencies. Stakeholder Communication: o Provide regular progress updates, performance reports, and risk assessments to senior management and relevant stakeholders. o Serve as the primary point of contact for IT-related issues, ensuring prompt resolution and effective communication across the organization.