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We're Hiring | Specialist Service Analyst – Telephony
Asian Hires is hiring a talented Specialist Service Analyst – Telephony for a leading global organization.
📍 Location: Bangalore
💼 Experience: 3–6 Years
🏢 Work Model: Hybrid (3 Days Work From Office)
💰 CTC: Up to 7.2 LPA
🎯 Interview Process: Virtual + 1 Face-to-Face Round
📢 Openings: 1
💼 Employment Type: Full-Time
Key Responsibilities
✅ Ensure compliance with Telephony and Contact Center standards.
✅ Govern Service Level Agreements (SLA) and Quality of Service (QoS).
✅ Oversee system integration activities and provider delivery validation.
✅ Support service continuity and operational stability.
✅ Define and implement target operating standards and future-state improvements.
✅ Drive knowledge transfer, transition, and stabilization activities.
✅ Monitor service performance and recommend continuous process improvements.
✅ Collaborate with cross-functional teams to maintain service excellence.
Required Skills
✔ Telephony Standards
✔ Contact Center Operations
✔ SLA Governance
✔ QoS Governance
✔ System Integration Oversight
✔ Provider Delivery Validation
✔ Service Continuity Management
✔ Target Operating Model (TOM)
✔ Knowledge Transfer & Stabilization
✔ Operational Governance
✔ IT Service Management
✔ Stakeholder Management
Click on Apply to know more.