StayVista
Website:
stayvista.com
Job details:
Location: Maharashtra
About Us
StayVista is
India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays.
Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.
Why Work With Us?
At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.
Your Role
As an
Specialist
at StayVista, you will be the main point of contact for our guests, making sure they have a smooth and unforgettable experience. You'll listen to what each guest likes, handle their requests promptly, and solve any small issues that come up quickly. Your goal is to ensure that every guest feels well taken care of and leaves with a positive impression.
About You
- 3-4 years of experience in a hospitality or guest service role, with a focus on personalised service.
- Manage daily guest interactions, ensuring timely and efficient responses to guest requests.
- Communicate directly with guests to understand preferences and deliver personalised services.
- Resolve guest queries and minor grievances professionally and efficiently.
- Assist in implementing guest delight programs and initiatives.
- Conduct quality checks on property readiness prior to guest arrival.
- Overseeing maintenance and housekeeping operations
- Managing guest communication and ensuring satisfaction
- Handling inventory management and financial accounts for the villa
- Supervising and coordinating property staff
- This position includes tasks supporting Owner and Guest Management, as determined by organizational needs
Bonus Points - These are non-essential, but a bonus if you have them!
- Access to a personal two-wheeler or four-wheeler for added flexibility in service.
Key Metrics: What you will drive and achieve
- Guest Registration Efficiency
- OTA Guest Feedback Score
- Upsell Conversion Rate
- 3-Star Rating Percentage
- Guest Walkout Rate
Our Core Values: Are you a
CURATER?
- Curious: Here, your curiosity fuels innovation.
- User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
- Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
- Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
- Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
- Enjoy: We believe in having fun while building something extraordinary.
StayVista Spirit: Our Behavioral Competencies – How We Work Together
- Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
- Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
- Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
- Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
- Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
- Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
- Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
- Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.
StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.
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