Lennox
Website:
lennox.com
Job details:
Company Profile
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Collaborate closely with onsite Product Owners to gather and document detailed requirements for digital solutions, ensuring a clear understanding of project goals and objectives.
- Serve as a key liaison between offshore development teams and onsite stakeholders, facilitating effective communication and alignment on project deliverables.
- Collaborate with offshore and onsite teams to identify potential challenges, propose solutions, and contribute to the successful execution of projects in alignment with business goals.
- Conduct comprehensive analyses of existing processes, adeptly identifying areas for improvement and optimization.
- Document as-is and to-be process models using swimlanes, identifying aspects of requirements understanding, business process flows, and functional gaps necessary to accomplish the desired acceptance criteria.
- Work closely with technical teams to design and implement integrations between digital platforms, ensuring a seamless data flow for transactions.
- Collaborate with UX/UI teams to elevate the user experience of digital platforms.
- Manage day-to-day operations closely with cross-functional teams to ensure SLAs are met; troubleshoot data and process issues, workflows, and business procedures, and make recommendations for necessary changes.
- Develop User Acceptance Testing (UAT) test cases and support UAT with cross-functional teams to ensure system implementation complies with business requirements.
- Recommend improvements to support and optimize processes and execution of tasks; provide support to leadership through training and coaching on continuous improvement principles.
- Utilize reporting channels for in-depth analysis and reporting on system performance, success metrics, and Key Performance Indicators (KPIs).
- Demonstrate exceptional organizational skills and attention to detail; adept at juggling and prioritizing multiple tasks simultaneously.
- Work proactively to bridge the geographical gap, participating in remote meetings, and maintaining open lines of communication to address queries and provide project updates.
Qualifications
Qualifications
- Ability to support US working hours, extending until 12pm CT, to facilitate effective communication and collaboration with US stakeholders.
- Bachelor’s degree in a relevant field (e.g., business, computer science).
- 5 to 10 years of proven experience working as a Business Analyst or a technical product owner in a cross-functional team, with a specialized focus on digital solutions.
- Solid experience and understanding of Agile Scrum and Rational Unified Process Methodology, including the development of use cases, use case models.
- Excellent communication and interpersonal skills, essential for effective collaboration and stakeholder engagement.
- Familiarity with project management tools such as DevOps, Jira, or similar platforms, enhancing efficiency in task and project management.
- Experience with eCommerce, Platform as a Service (PaaS), Software as a Service (SaaS), and Data as a Service (DaaS) platforms is considered a plus.
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