Deloitte
Website:
deloitte.com
Job details:
Summary
Position Summary
We are seeking a dynamic, detail-oriented Assistant Manager to support our Learning & Development Learner Experience portfolios across the US and USI regions. This role is critical to deliver consistent, high-quality learner experience by coordinating and standardizing processes, activities, and touchpoints across regions. The ideal candidate will help oversee the creation and curation of learner-facing experiences, while collaborating closely with internal stakeholders and US counterparts to drive alignment, consistency, and continuous improvement.
Work you'll do
As a Specialist Assistant Manager, Talent Development on the Learning and Development team, you will be responsible for:
- Manage end-to-end learner experience delivery for assigned learning portfolios, including program scheduling, learner communications, enrollment, session readiness, and post-program closure activities
- Collaborate with US and USI stakeholders, including business leaders, program managers, Talent Services, Compliance, and operations teams, to align learning delivery with business priorities, career-level needs, and mandatory learning requirements
- Drive consistency across learner experience processes by supporting standardized approaches to program setup, learner communications, delivery coordination, attendance tracking, and completion management
- Coordinate learning logistics and delivery readiness, including facilitator scheduling, venue planning, vendor coordination, and contingency management
- Monitor learner participation, compliance, and program completion metrics by tracking attendance, resolving discrepancies, and sharing status updates with stakeholders
- Support continuous improvement by gathering learner and faculty feedback, identifying process gaps, and recommending enhancements to program quality, engagement, and operational efficiency
The team
The Learning and Development team enables high-quality learning experiences that support business priorities, capability building, and compliance requirements across US and USI populations. This team works closely with program leaders, operations teams, and stakeholders to coordinate learner-facing processes, standardize delivery practices, and improve the overall learner experience across portfolios.
Location: Gurgaon
Shift Timings: 9 AM to 6 PM
Qualifications
Required:
- Bachelor's degree
- 6-8 years of professional experience, including 4-5 years supporting learning and development programs, learner experience operations, or learning delivery coordination
- Experience managing program scheduling, learner communications, enrollment, session readiness, and post-program closure activities
- Experience coordinating with business stakeholders, program managers, compliance teams, and operations teams across regions
- Experience tracking attendance, completion status, and compliance metrics, and resolving learner record discrepancies
- Proficiency in Microsoft Excel and PowerPoint
- Ability to travel 0%, on average, based on the work you do and the clients and industries/sectors you serve.
Preferred:
- Master's degree
- Experience supporting learning portfolios across US and USI stakeholders
- Experience using learning management systems or reporting tools
- Experience coordinating facilitators, venues, or external vendors for learning delivery
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 351591
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