Escenza Wellness
Website:
escenzawellness.com
Job details:
Company Description ESCENZA WELLNESS is an upscale spa operations and management brand currently overseeing more than 25 destination resorts and hotels across India. Founded by industry veterans with over 20 years of experience and strengthened by a team of dynamic professionals, the company delivers comprehensive, end-to-end spa and wellness solutions. ESCENZA WELLNESS focuses on bespoke, client-centered services, tailoring spa concepts, operations, staffing, products, therapies, and marketing to each hotel or resort’s unique identity. With guest “WOW” experiences at its core, the brand offers treatments that blend nature and science to create memorable journeys of relaxation and rejuvenation.
Role Description The Spa Manager role at ESCENZA WELLNESS is a full-time, on-site position based in the Pune Division. The Spa Manager will oversee daily spa operations, including team supervision, therapist scheduling, service quality monitoring, and adherence to standard operating procedures. This role includes managing guest interactions to ensure high levels of customer satisfaction, handling inquiries and feedback, and resolving service-related concerns promptly. The Spa Manager will be responsible for budgeting and revenue targets, monitoring performance, optimizing service offerings, and coordinating promotions with hotel and resort partners. The role also involves maintaining spa hygiene and safety standards, ensuring proper use of skin care products and equipment, and supporting staff training and development.
Qualifications
- Strong spa management and operations skills, including team leadership and adherence to SOPs.
- Ability to drive customer satisfaction through excellent customer service and professional guest interaction.
- Experience with budgeting, revenue management, and basic financial reporting in a spa or hospitality setting.
- Knowledge of professional skin care treatments, products, and wellness therapies.
- Prior experience in spa, wellness, or hospitality management preferred.
- Good communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Organizational skills and attention to detail, with a focus on service quality and safety standards.
- Relevant diploma or degree in hospitality, wellness, or business management is an advantage.
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