Spa Manager, 5 Star Hotel, Hyderabad & Mumbai

Tattva Wellness

Website: tattvaspa.com
Job details:

Position: Spa Manager (Business Operations & Sales)

Reporting to: City Manager

Salary: 6 - 8 Lacs per year + perks + Monthly Incentives

Location: Hyderabad, Mumbai

Eligibility: Minimum 6 years experience in spa business Operations & Sales

Our Brand: www.tattvaspa.com

Apply to this post on LinkedIn or drop us your resume on Whatsapp +918800891410 or email at divya.sharma@tattvaspa.com with the title - Spa Manager, <City Name>

An exciting opportunity to work in the fast growing team at Tattva Wellness Spa centres to lead business operations & sales for their premium spas located across 5 star hotels & resorts.

If you have successfully managed the business operations/sales for any F&B outlet, spa outlet, hotel front desk or other retail chain outlets with a focus on customer service, you are an ideal candidate to apply.

Responsibilities: 

The Center Manager is the overall business head of the spa center and is fully accountable for

revenue performance, profitability, quality of service, operational excellence, team leadership, and guest satisfaction.

This role requires strong commercial acumen, leadership capability, and the ability to drive business

growth while maintaining premium brand standards.

1. Business & Financial Ownership

• Own complete center-level P&L including revenue, costs, and profitability

• Drive achievement of monthly, quarterly, and annual revenue targets

• Plan and execute strategies to enhance service sales, memberships, and retail revenue

• Monitor budgets, cost control, and inventory management

• Analyze KPIs

2. Operations Excellence

• Ensure seamless day-to-day operations in adherence to company SOPs

• Maintain brand standards & initiate wellness experiential events

• Oversee hygiene, safety, and compliance protocols

• Ensure effective scheduling and optimal resource utilization

• Review daily, weekly, and monthly MIS reports for performance monitoring

3. Guest Experience & Relationship Management

• Deliver exceptional hospitality standards across all guest interactions

• Handle high-level escalations and ensure complete resolution

• Drive guest retention, repeat business, and positive online reviews

• Build and maintain strong relationships with hotel/resort partners

4. Leadership & Team Development

• Lead and manage Duty Managers, therapists, and front office team

• Recruit, train, and mentor team members to ensure high performance

• Conduct regular performance reviews and productivity assessments

• Foster a culture of accountability, empathy, and service excellence

• Drive continuous skill development and upskilling initiatives

5. Business Growth & Market Development

• Identify local marketing opportunities and partnerships

• Drive corporate bookings and membership sales

• Implement new initiatives and campaigns as per corporate strategy

• Support expansion initiatives and new center launches when required

Experience & Qualifications

• Graduate / MBA / Diploma in Hotel Management / Hospitality / Retail / Sales & Marketing

• 6–10 years of experience in Spa, Salon, Hospitality, Retail, Hotels, F&B, or QSR

• Minimum 2–3 years in a leadership role

• Experience in managing P&L and revenue targets preferred

Key Competencies

• Strong business and financial acumen

• Leadership and team management skills

• Customer-centric approach with high emotional intelligence

• Strong analytical and problem-solving ability

• High ethical standards and professional conduct

What’s on Offer

• Opportunity to lead and manage a full business unit

• Leadership development with scope for larger regional roles

• Cross-functional exposure across operations, sales, and business strategy

• Platform to implement innovative ideas and drive measurable growth

About Tattva Wellness

Tattva Spa is India’s largest and most trusted wellness spa and beauty services brand, operating 105+

spas across 40+ cities at premium hotels, resorts, and airports. With over 700 employees and

1,000,000+ guests served, Tattva continues to lead the wellness industry through operational

excellence and exceptional guest experiences.

Click on Apply to know more.