JOB SUMMARY:
The Warehouse Associate I is responsible for pick and pack order fulfillment and inventory handling in an efficient and accurate manner. This position works with a variety of products, customer orders, and systems to provide exceptional service to Southwestern Distribution Center (SWDC) customers. The Warehouse Associate I reports to the Warehouse Manager and provides excellent customer service to internal and external customers while demonstrating the company values and supporting the mission.
JOB DUTIES AND RESPONSIBILITIES:
- Responsible for pick and pack of outbound orders for a variety of customers
- Demonstrate knowledge of product attributes and customer order preferences in order to provide excellent customer service and identify inventory issues
- Maintain accuracy throughout the inventory receiving, stocking, fulfillment, and order returns processes
- Monitor and maintain minimum stocking quantities on the picking lines
- Process returned orders back into inventory
- Participate in special projects such as kitting, inventory labeling, creating finished goods, etc.
- Perform other duties as assigned
REQUIRED QUALIFICATIONS:
- High School Diploma or equivalent
- 1 years of experience in warehouse operations, customer service or related field
- Must be willing to work occasional Saturdays and overtime hours as required to support warehouse operations and meet shipping deadlines
- Ability to handle repetitive work
- Ability to adapt to change
- Ability to work on multiple projects simultaneously while accomplishing daily tasks
- Effective oral and written communication skills and excellent interpersonal skills
- Attention to detail, critical thinker and problem-solving skills
- High standards for integrity, honesty, professionalism, and work ethic
- Commitment to service excellence
- Ability to work independently while demonstrating excellent organization and follow through
- Demonstrates flexible and efficient time management and ability to prioritize workload
- Ability and willingness to move with purpose and a strong sense of urgency
- Self-motivated, positive, and enthusiastic
- Self- starter with a strong desire to exceed expectations and capable of supporting a team
- Maintains confidentiality discretion
- Ability to effectively work in collaboration with others to achieve business objectives
- Willing to grow and be challenged
- Attends training as requested/deemed necessary