Performance Data Analyst

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference a to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page. We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark's residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark's communities and the council's staff to tackle racism, injustice and inequality) underpins all that we do. Southwark Council is driven by the Southwark 2030 vision and the Council Delivery Plan, dedicated to placing residents at the heart of our work as a landlord. This role supports our commitment to empowering communities, enabling residents to shape their living environments, and participate in decision-making on issues that impact their lives. Are you ready to make a meaningful impact on housing services? As the TMO Performance Data Analyst, you'll play a pivotal role in driving resident engagement and performance improvement across our Tenant Management Organisation (TMO) services. This is your opportunity to champion Southwark's "people-powered" agenda, empowering residents to shape the services they rely on. You'll also ensure compliance with key regulatory frameworks, including the Social Housing (Regulation) Act 2023, Housing Act 1985, and Right to Manage Regulations 2012, while influencing positive change across our housing landscape. What You'll Do: Data Collection and Analysis: Gather, analyse, and interpret performance data to enhance tenant satisfaction and align services with regulatory standards. Performance Management: Create and implement a quality-driven performance framework that ensures compliance, drives improvements, and supports effective service delivery. Service Improvement: Contribute to business planning by setting clear performance metrics, benchmarking against best practices, and delivering insights to elevate standards. What We're Looking For: Data Savvy: Strong experience in managing complex data sets and using insights to inform and drive decisions. Regulatory Knowledge: A solid understanding of social housing legislation and frameworks. Engagement Expert: Proven ability to collaborate with residents and stakeholders, championing a customer-focused approach to service improvement.

We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark's residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population. At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark's communities and the council's staff to tackle racism, injustice and inequality) underpins all that we do.