Associate User Experience Researcher

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Associate User Experience Researcher supports the user experience team by providing valuable insights from real user feedback. You will focus on helping the product and design teams create user-friendly products based on actual user needs rather than assumptions. Key responsibilities include planning and conducting user experience research, and assisting other researchers on the team. You will contribute to the development of research plans, implementing research tasks, analyzing and synthesizing data, and communicating findings. This is a remote friendly position (#LI-Remote). You will report to the Director of UX Research and Design Team. What you'll do: You will execute foundational UX research activities: Develop well-crafted research plans with clear research objectives, write research screeners and guides, moderate user sessions, develop and implement quantitative surveys, conduct stakeholder and client interviews, identify insights by analysis of quantitative and qualitative data from research. You will design, build, and execute concept tests, A/B tests, focus groups, tree tests, card sorts, and usability studies. You will collaborate remotely with other UX researchers, product managers, and product analysts. You will collect and analyze quantitative and qualitative data. Translate insights into actionable recommendations, providing a continuous pipeline of data for product teams to improve the customer experience. You will manage several research projects simultaneously by coordinating scope, timeline, and stakeholders in detailed project plans and other project documents. You will present research findings in a clear and organized fashion. You will participate in a mentorship program You will keep abreast of competitor products, industry trends, and customer experience (CX) trends (both inside and outside of the higher education industry) to understand trends in consumer expectations and opportunities for additional research. You will ensure compliance with legal and ethical guidelines. Attendance, punctuality, and reliability are essential functions of this role You may have other responsibilities as assigned What we're looking for: 1 year of experience in UX research, research operations, or related fields such as UI or UX Design Bachelor's degree in human computer interaction, User Research, UX/UI, cognitive science, psychology, sociology, or other related social science with strong research focus Experience with and knowledge of multiple UX methodologies such as tree test, card sorts, usability studies, and surveys Experience conducting ethical research Experience conducting end-to-end research studies Familiarity with product development lifecycle and/or Agile framework or scrum Portfolio showcasing relevant academic, personal, or professional projects that highlight research experience in web or mobile platforms

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.