Workforce Management and Performance Analyst
Southern Home Services
- Experience
- 3+ yrs
- Location
- Maitland, Florida, United States
- Job type
- Full-time
Required skills
- Microsoft Excel
- Power BI
- SQL
- Talkdesk
- ServiceTitan
- Hatch
- Microsoft Word
- Microsoft PowerPoint
About the role
3-5 years experience in workforce management or contact center analytics; advanced Microsoft Excel; experience with Power BI, SQL, Talkdesk, ServiceTitan preferred; strong communication and problem-solving; ability to drive; periodic early-morning, evening, weekend support.
About Southern Home Services
A network of residential HVAC, plumbing, and electrical service companies.
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