Supervisor, Customer Experience
Southern Company
- Location
- Riverdale, Georgia, United States
- Job type
- Full-time
Required skills
- Interactive Voice Response (IVR)
- Automated Quality Monitoring (AQM)
About the role
High school diploma or GED required; 2-3 years customer care or contact center leadership experience preferred; 2-3 years utility industry experience preferred; must support 24/7 emergency operations and on-call responsibilities.
About Southern Company
Public American electric and natural-gas utility holding company serving homes and businesses through subsidiaries.
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