Senior DevOps Engineer, AIOps

Ready to be a part of something big? Join our team at SoundHound AI, where AI innovation and real-world impact come together. We unite voice AI, generative AI, and conversational AI to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it’s voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world.

This is an onsite role in O'Fallon, Missouri that will support Mastercard’s OCC (Operations Command Center) by developing and delivering high-value automations that reduce manual workload, improve incident resolution, and enhance operational efficiency.

In this role, you will:

• Lead the design and development of automation solutions using IPcenter and IPautomata modules.
• Partner with Mastercard OCC leads to identify and deliver value-driven automations.
• Build solutions that:
• Enhance event correlation.
• Reduce escalations to higher-tier support.
• Improve first-call resolution rates.
• Cut down customer-facing incidents by 50%.
• Achieve 90% incident resolution at the OCC level.
• Enable automated problem remediation.
• Apply CSI’s best practices and leverage automation libraries to fast-track development.
• Mentor and guide Mastercard teams on automation design and delivery.

We would love to hear from you if:

• You have a bachelor’s degree in Computer Science, Engineering, or a related field.
• You have 5+ years of experience with relevant technologies.
• You have experience leading automation in large-scale IT infrastructure environments.
• You have deep knowledge of IPcenter, IPautomata, and automation frameworks.
• You have strong skills in Python, PowerShell, Ansible, and system scripting.
• You have solid understanding of networking, virtualization, and cloud technologies.
• You have experience with Jira, ServiceNow, and RESTful API development.
• You have familiarity with configuration management tools (e.g., Puppet, Chef).
• You have exposure to cognitive automation is a plus.
• You have excellent problem-solving, analytical thinking, and communication skills.
• You have a flexible mindset with a can-do attitude and eagerness to learn.

This United States-based role requires an onsite workplace arrangement at Mastercard's Operations Command Center in O'Fallon, Missouri. Regardless of workplace arrangement, employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage cross-team connection and in-person collaboration.

The estimated salary for this position is $115,000 - $135,000 plus equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

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By working at SoundHound AI, you will join hundreds of employees across the globe who strive every day to create exceptional AI-powered experiences for customers, employees, and patients. We are a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win.

Our mission is to build voice AI for the world and use our global, diverse perspectives to achieve real generational breakthroughs. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.

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