Product Analyst, Smart Ordering, Restaurants

Ready to be a part of something big? Join our team at SoundHound AI, where AI innovation and real-world impact come together. We unite voice AI, generative AI, and conversational AI to deliver powerful AI solutions that reimagine how people interact with the products and services they rely on. Whether it’s voice-enabling vehicles, streamlining patient journeys, or enhancing customer service, our multilingual, omnichannel AI technology touches the lives of hundreds of millions of people around the world.

The Product Analyst plays a crucial role in defining and executing the product vision and strategy for our Enterprise Conversational AI platform. This role is critical in helping the Product Owner with story writing and defining detailed requirements.

The ideal candidate is practiced in leading discovery, ideation, refinement, and execution within cross-disciplinary teams, leveraging user research, prototyping, and agile methodologies. This role will collaborate closely with engineering, design, sales, and customer success teams to ensure our solutions meet business objectives and exceed customer expectations.

In this role, you will:

• Work with the Product Owner, Engineers, Stakeholders, and End-Users to gather, analyze, and document detailed product requirements.
• Translate high-level product features into detailed user stories with clear acceptance criteria that the development team can easily understand.
• Assist the Product Owner in maintaining a well-organized product backlog, ensuring that user stories are prioritized based on business value and are ready for sprint planning.
• Act as a liaison between the development team and stakeholders to ensure that all parties have a clear understanding of the product requirements and progress.
• Conduct market research, customer interviews, and competitive analysis to identify unmet needs.
• Develop prototypes and MVPs to test ideas and iterate based on feedback.
• Synthesize qualitative and quantitative insights to guide decision-making.
• Lead end-to-end product development from ideation to launch, ensuring alignment across engineering, design, and business teams.
• Define clear, actionable requirements and prioritize them in the product backlog.
• Partner with UX/UI teams to create seamless, intuitive experiences.
• Work closely with engineering to balance feature development, technical debt, and scalability.
• Define KPIs and success metrics to measure product performance.
• Continuously analyze user behavior, adoption rates, and system performance to refine strategy.
• Make data-driven trade-offs to maximize customer satisfaction and business impact.
• Act as the voice of the customer, advocating for user needs in every product decision.
• Communicate product vision, roadmap, and priorities to executives, customers, and internal teams.
• Ensure smooth product launches by working with marketing, sales, and support teams.
  
  
  

We would love to hear from you if:

• You have 3+ years of experience in Product Management, ideally within AI, SaaS, or Enterprise Software.
• You have proven track record of leading discovery, ideation, and iterative product development.
• You have strong understanding of agile methodologies (Scrum, Kanban) and product lifecycle management.
• You have experience with user research, prototyping, and defining clear product requirements.
• You have excellent analytical and problem-solving skills, with a data-driven mindset.
• You have strong stakeholder management and ability to influence cross-functional teams.
• You have exceptional communication skills, capable of articulating product vision and priorities clearly.
• You have experience in Conversational AI, Call Centers as a Service, or Intelligent Virtual Assistants.
• You have knowledge of API design, AI/ML-driven products, or cloud-based SaaS platforms.
• You have familiarity with Jira, Confluence, A/B testing, and product analytics tools.
• You have strong technical acumen, comfortable collaborating with engineers on scalability, performance, and infrastructure.
• You have user-focused and results-driven, always seeking to enhance customer experience.
• You are comfortable working in a fast-paced, agile environment with evolving priorities.
• You have passion for emerging AI technologies and innovation.
• You have a growth mindset, continuously learning and refining product strategy.
  
  
  

This position is available for remote work across most of the United States. (** SoundHound AI DOES NOT offer employment in Alabama, Alaska, Delaware, Iowa, Maine, Mississippi, Missouri, New Hampshire, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, Wisconsin, and Wyoming. Regardless of workplace arrangement, employees within a 60-mile radius of a SoundHound AI office are expected to work from the office on three pre-scheduled, company-wide “core days” per month to encourage cross-team connection and in-person collaboration.

The estimated salary for this position is $110,000 - $140,000 plus equity. In addition to salary and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

By working at SoundHound AI, you will join hundreds of employees across the globe who strive every day to create exceptional AI-powered experiences for customers, employees, and patients. We are a values-driven company that is supportive of one another, open and honest, undaunted by challenges, nimble and focused, and determined to excel and win.

Our mission is to build voice AI for the world and use our global, diverse perspectives to achieve real generational breakthroughs. SoundHound ensures that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other employment benefits.

Learn more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.

To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

SoundHound AI is a voice AI company that delivers powerful AI solutions that reimagine how people interact with products and services.