Specialist Process Associate

Ensure daily workload (as provided by the Team Leader/SME) is completed in a timely manner Adhere to the process defined by the clients to conduct compliance checks / audits ensuring KPI's are met Ensure effective & timely communication is maintained with stakeholders (written and verbal) Build and maintain relationships with stakeholders ensuring they understand the process, resolve their queries within the contractual requirements Answer calls or make outbound calls to the stakeholders for immediate resolutions Attend emails (mailbox) ensuring all queries are responded to within the agreed SLA Be up to date with process updates on compliance requirements and processes Be efficient in day to day working Report accurate data on real time basis Encouraging team camaraderie Achieve organisational values

Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.