Staff Engineer, SRE, Digital Business

Job Title: Staff Engineer, SRE, Digital Business Location: Mumbai Employment Type: Full-time About Us: Sonyliv is a leading OTT platform revolutionizing the way audiences consume entertainment. With millions of users across the globe, our mission is to deliver seamless, high-quality, and reliable streaming experiences. We are looking for a Senior Engineering Manager, SRE, Digital Business to join our team and take ownership of ensuring the availability, scalability, and performance of our critical systems. Job Summary: We are looking for a skilled Staff Engineer, SRE to manage and maintain our OTT platform's technical Operation. The ideal candidate will have experience in Application Support, Content Delivery Network, Logging & Triaging, and Cloud-based technologies. You will be responsible for ensuring high availability, scalability, and performance of our platform. You will be responsible for triaging issues and find issues using trend analysis Responsibilities : Provide Technical support by handling and consulting on BAU, Incidents for respective applications. Act as an escalation point for user issues and requests and from L1/L2 support. Report issues to senior management. Troubleshoot application errors, find issues using Trend analysis and identifying root cause. Collaborate with developments teams to resolve technical issues. Implement automation scripts to streamline support processes and reduce manual work. Gain detailed knowledge of all business flows, application architecture for the supported applications. Define, document, and maintain SLAs, technical documentation, and knowledge bases to support platform. Monitor application performance, identifying areas for improvement. Build and maintain effective and productive relationships with stakeholders in business, development, product, and third-party system providers. Facilitate coordination across L1/L2 and L3/engineering Teams to investigate and resolve an ongoing platform or application issues impacting business. Drive the development and implementation of the tools and best practices needed to provide effective support. Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues. Perform reviews of existing monitoring for the platform and make improvement where possible. Regular check of existing threshold and revise them regularly. Candidate will have to work in shifts as part of Rota covering 24*7. In event of major outage or issues we may ask for flexibility to help provide appropriate cover. Weekend on-call coverage needs to be provided on rotational/need base. Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution. Understand and improve applications and plan for faster MTTD, MTTR, auto healing. Requirements: 10+ years of experience in TechOps/Application Support/SRE or a related field. Knowledge of CDNs ( Akamai, Cloudflare etc.) and cloud-based technologies ( AWS,GCP, etc. ) Comfortable with large scale production systems, configurations management, load balancing & distributed systems. Experience with troubleshooting tools and techniques for FE,BE, API etc. Familiar with job scheduling tools: cron and experience with application monitoring tools. Knowledge of web services ( SOAP based and RESTful Web services ) Prior experience in L2/L3 support. Experience with IT service management frameworks (ITIL) and Agile methodologies. Experience with Incident and Problem Management Familiarity with DevOps practices and tools ( Jenkins etc. ) Well versed with anyone Scripting language ( Shell, Python etc. ) Strong Problem-Solving Skills and attention to details.

Sony Pictures Networks is home to some of India's leading entertainment channels such as SET, SAB, MAX, PAL, PIX, Sony BBC Earth, Yay!, Sony Marathi, Sony SIX, Sony TEN, Sony TEN1, SONY Ten2, SONY TEN3, SONY TEN4, to name a few! Our foray into the OTT space with one of the most promising streaming platforms, Sony LIV brings us one step closer to being a progressive digitally-led content powerhouse. Our independent production venture- Studio Next has already made its mark with original content and IPs for TV and Digital Media. But our quest to Go Beyond doesn't end there. Neither does our search to find people who can take us there. We focus on creating an inclusive and equitable workplace where we celebrate diversity with our Bring Your Own Self Philosophy and are recognised as a Great Place to Work.