E-Commerce/Operations co-ordinator

Job Title: E-commerce/Operations Coordinator

Location: Remote (Permanent Placement)

Industry: Jewelry E-commerce

Company Overview:

We are a growing jewelry business with two unique sub-brands, led by a small but dynamic team.We are seeking a sharp, detail-oriented E-commerce/Operations Coordinator to join our fast-paced and collaborative environment.

This is a permanent, full-time role with broad responsibilities across ecommerce, operations, admin, and light marketing support. If you're someone who thrives in a fast-moving environment, loves solving problems, and enjoys wearing multiple hats, we’d love to hear from you

Role Overview

As our E-commerce/Operations Coordinator, you’ll play a critical role in keeping our ecommerce business running smoothly. You’ll support order fulfillment, vendor coordination, inventory tracking, sales reporting, and more—acting as the connective tissue between operations, marketing, and customer service. This is an ideal opportunity for a recent graduate or early-career professional eager to grow in e-commerce and operations

Key Responsibilities:

E-commerce & Operations Support

• Manage day-to-day e-commerce operations, including product listings, inventory tracking, and order management.
• Coordinate with vendors to ensure timely delivery, accurate inventory, and seamless restocking
• Monitor automated support responses and escalate issues to the sales or customer service teams when needed.
• Handle order issues, returns, and exchanges professionally and efficiently.

Sales Reporting & Admin

• Track e-commerce performance and compile regular reports on sales, inventory levels, and customer insights.
• Assist with data entry, light analysis, and maintaining internal documention.
• Use Excel and e-commerce platforms to create and manage reports (Shopify, Google Sheets,etc)

Customer Experience & Bespoke Requests

• Support bespoke inquiries by fielding responses and ensuring they’re routed appropriately.
• Help maintain a high level of customer experience by proactively monitoring service touch points.

Marketing & Community Support (Secondary Priority)

• Light support with influencer outreach and gifting.
• Assist with basic community management tasks, working closely with Sheri on social initiatives.

Qualifications:

• Bachelor’s degree in Business, E-commerce, Marketing, or a related field.
• 1–2 years of relevant experience in e-commerce, operations, or administrative support.
• Strong Excel skills and comfort with data tracking and reporting.
• Familiarity with e-commerce platforms (e.g., Shopify), order management tools, and vendor coordination.
• Organized, proactive, and comfortable managing multiple priorities.
• Excellent communication skills and a collaborative attitude.
• A self-starter who thrives in a small team and can identify and act on process gaps.

Bonus Points:

• Experience with tools like Asana, Trello, or Google
• Workspace.Exposure to influencer marketing or customer relationship management (CRM) platforms.
• An interest in fashion, jewelry, or consumer retail.