Customer Operations Coordinator (PH Hiring)

Position : Customer Operations Coordinator

Client's Industry : Wedding Services

Work Hours (Client) : 8am - 5pm MST

Pay Range : $1,000-$1,500/month depending on experience

Location of Search : Preference: Philippines

Work Location : REMOTE

Position Overview

About The Client

We are seeking a detail-oriented Customer Operations Coordinator to support our customer operations and order management processes for the company. This role focuses on email-based communication and administrative tasks that keep our business running smoothly. The ideal candidate will be organized, professional, and comfortable managing multiple tasks in a fast-paced environment.

Key Responsibilities

Customer Communication

• Handle all email correspondence with customers regarding inquiries and leads
• Respond to order questions and provide status updates
• Send shipping confirmations to customers
• Process and send receiving confirmations
• Communicate final delivery confirmations
  
  

Order Management

• Maintain and update order tracking sheets as new orders are received
• Ensure accuracy of order information and customer details
• Monitor order progress from receipt through delivery
  
  

Shipping Operations

• Create UPS shipping labels for outbound orders
• Coordinate shipping schedules and tracking information
• Maintain shipping records and documentation
  
  

Administrative Tasks

• Organize and file email communications systematically
• Manage Google Drive folders and file organization
• Share files and documents with team members and customers as needed
• Maintain digital filing systems for easy access and retrieval
  
  

Requirements

Essential Qualifications

• Strong written communication skills with professional email etiquette
• Proficiency with Google Workspace (Gmail, Google Drive, Google Sheets)
• Experience with UPS shipping systems or willingness to learn quickly
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Reliable internet connection and quiet workspace for remote work
  
  

Preferred Qualifications

• Previous experience in customer service or administrative roles
• Familiarity with order management processes
• Experience with shipping and logistics coordination

We are seeking a detail-oriented Customer Operations Coordinator to support our customer operations and order management processes for the company. This role focuses on email-based communication and administrative tasks that keep our business running smoothly. The ideal candidate will be organized, professional, and comfortable managing multiple tasks in a fast-paced environment.