Yoti
Website:
yoti.com
Job details:
Who we are
Born in 2014, Yoti is a digital identity and biometric technology company that makes it safer for people to prove who they are. The Yoti app was designed with privacy at its core, giving people a secure way to prove their identity and share third-party credentials with organisations and other people.
Today, we have over twenty million app downloads around the world. We’ve expanded our offering to a suite of business solutions that span identity verification, age verification and estimation, e-signing, AI anti-spoofing technologies and we continue to think of innovative new offerings.
From day one, we’ve been working to fix an outdated identity system. This is not a journey we make on our own but with policy advisors, think tanks, researchers, academics, humanitarian bodies, our users and everyday people. We are committed to solving identity problems through grassroots research and social purpose initiatives. Our dedication to our mission and our team is why Yoti was proudly named one of the Sunday Times Best Places to Work 2026 in the UK.
Purpose of the Role: Serve as the main technical contact for Level 2 client support and lead improvements in Yoti’s support processes. Own and maintain public developer documentation to ensure seamless integrations for clients and partners.
Role Dimensions: Member of the Solutions team within Client Services, working closely with Product, Customer Support, BI (Business Intelligence), and Operations.
Principal Responsibilities:
- Lead and manage Level 2 client support channels, resolving technical integration queries and complex support cases for Yoti’s products and services.
- Analyse support trends to identify and implement process improvements, reducing repetitive queries and driving efficiency.
- Proactively build and maintain expertise in Yoti’s APIs, and web and mobile SDKs.
- Own and update Yoti’s public-facing developer documentation—improving guides, API references, and resources for clarity and accuracy.
- Serve as an advocate for integration best practices, advising clients and external developers on onboarding, troubleshooting, and implementation.
- Mentor colleagues in support and non-technical teams, empowering them to address routine technical queries more independently.
- Collaborate with Product and Engineering teams to triage escalations, validate integration requirements, and share insights for product improvements.
- Participate in technical discussions; present complex ideas clearly and support client onboarding and go-live.
- Create and maintain internal technical documentation and handover materials to support internal teams and processes.
Knowledge, Skills, Qualifications and Experience:
- Minimum 4 years of experience in solutions engineering, technical support, integrations, or similar roles within SaaS, API, or tech environments.
- Strong knowledge of web technologies (JavaScript, REST APIs, OAuth 2.0, webhooks) and backend concepts; containerization (Docker) is a bonus.
- Proficient in languages such as JavaScript (Node.js), Python, Java, or C#, with hands-on SDK and REST API experience. Mobile development (Android/iOS) is a plus.
- Demonstrated ability to diagnose and resolve technical issues for external clients, particularly in Level 2 support and escalations.
- Experience writing and maintaining high-quality technical documentation and architecture diagrams.
- Excellent oral and written communication skills; able to convey technical topics to both technical and non-technical audiences.
- Analytical thinker with strong problem-solving skills; proactive and detail-focused.
- Collaborative and effective team player, able to work cross-functionally and support a culture of shared learning.
- Bachelor’s degree in a STEM field (e.g. Computer Science, Information Technology) or equivalent hands-on experience.
Interview Process
Stage 1 - Call with a Talent acquisition Team member (30 minutes)
Stage 2 - Call with Head of Solutions (45 minutes)
Stage 3 - Activity/Presentation
Stage 4 - Call with Head of Solutions and Director of Client services (60 minutes)
What’s in it for you?
- Flexible working (Core working hours, Hybrid working)
- Performance based discretionary annual bonus
- LTIP (Long term incentive plan)
- Medical Insurance cover of INR 5 lakhs
- Life Insurance / Accidental cover
- Gratuity as per law
- PF as per law
- 18 days paid leave + 6 sick day leave (Annually)
- 10 declared holidays (Annually)
- 5 fully paid days of Selfie Time - for your own personal development, volunteering, charity events, etc
- Quarterly Team and company activities, Social clubs.
- Continuous learning opportunities (Annual Training budgets, conferences etc)
This is a great opportunity to join a company that is leading the way for innovative and responsible identity verification. We’re looking for people who can adapt to a fast-paced environment, as well as champion our brand and what we stand for. We value a positive attitude and people who have a collaborative, creative and transparent approach to solving problems.
AI Usage during the recruitment process
Please read our AI Usage in Recruitment policy to know more about how Yoti uses AI in the recruitment process and our stance on how candidates can use AI during the interview process.
We believe in equal opportunities
It takes a diverse community of passionate, talented and committed people to build a simpler, more secure way of proving identity. We’re an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences.
We are proud to be a Disability Confident employer and we’re committed to making our recruitment process as inclusive and accessible as possible. If you have a disability or long-term condition and need any adjustments or support during the application or interview process, please let us know — we’ll do everything we can to support you and to enable you to bring your best self to our hiring process.
Pre-employment checks
If your application is successful please be aware that as part of our pre-employment checks, we will check identity and proof of education. If you have previously been employed elsewhere, we will also carry out - Employment, Credit and Database Checks.
For more information about how we manage your data please read our Applicant Privacy Notice.
Click on Apply to know more.
