Solutions Engineer

Website: tecsight.com
Job details:

About TecSight

TecSight helps enterprises build secure, scalable, and future-ready IT ecosystems across digital workplace, cloud, infrastructure, security, endpoint management, collaboration, and managed support services. We work with global and hybrid workforces to improve operational resilience, user experience, compliance, and productivity through intelligent, integrated IT service delivery.

Role Overview

We are looking for a Technical Presales Engineer / Consultant – Managed IT Services to support sales, solutioning, and consulting engagements across Digital Workplace Services, Cloud & Infrastructure Services, Cybersecurity, and Application Services.

The role requires a strong blend of technical depth, consulting capability, commercial awareness, and customer-facing communication. You will work closely with sales, delivery, solution architects, service transition, and partner teams to understand customer requirements, design managed service solutions, respond to RFPs/RFIs, create proposals, and present compelling technical solutions to enterprise clients.

Key Responsibilities

Presales and Client Engagement

• Lead technical discovery sessions with customers to understand business goals, IT challenges, current-state environments, service gaps, risks, and transformation priorities.
• Translate customer requirements into practical, scalable, and commercially viable managed IT service solutions.
• Support sales teams throughout the opportunity lifecycle, from qualification and solution positioning to proposal submission and technical closure.
• Present TecSight’s capabilities across digital workplace, cloud, infrastructure, cyber, and application managed services to technical and business stakeholders.
• Conduct workshops, assessments, solution walkthroughs, demos, and proof-of-concept discussions where required.

Solution Design and Proposal Development

• Design end-to-end managed service solutions covering service desk, field support, endpoint management, cloud operations, infrastructure monitoring, cybersecurity operations, application support, and service governance.
• Prepare solution architecture documents, service models, high-level designs, transition approaches, operating models, and technical proposal content.
• Respond to RFPs, RFIs, RFQs, client questionnaires, compliance matrices, and technical bid requirements.
• Define service scope, assumptions, dependencies, exclusions, SLAs, OLAs, KPIs, governance models, escalation paths, and reporting requirements.
• Work with commercial teams to support effort estimation, pricing inputs, cost models, bill of materials, and TCO/ROI narratives.

Digital Workplace Services

• Solution services around endpoint management, device lifecycle, modern workplace, collaboration platforms, Microsoft 365, Teams, Intune, Autopilot, SCCM/MECM, VDI, mobility, service desk, and end-user experience monitoring.
• Support workplace transformation opportunities involving hybrid work, collaboration, meeting room technologies, AV experience monitoring, smart workspace solutions, and employee productivity platforms.
• Define user experience, adoption, automation, and support models for enterprise workplace environments.

Cloud & Infrastructure Services

• Design managed infrastructure solutions across data center, network, server, storage, virtualization, backup, disaster recovery, public cloud, private cloud, and hybrid cloud environments.
• Support cloud assessment, migration, optimization, governance, and operations opportunities across platforms such as Microsoft Azure, AWS, Google Cloud, VMware, Cisco, and related enterprise technologies.
• Recommend service models for monitoring, incident management, capacity management, patching, backup, DR, automation, and continuous optimization.

Cybersecurity Services

• Support presales solutioning for managed security services including endpoint security, vulnerability management, patch management, IAM, Zero Trust, SIEM/SOC, cloud security, compliance monitoring, and security governance.
• Map customer security requirements to practical control frameworks, operational models, and managed security outcomes.
• Help articulate risk reduction, compliance readiness, threat visibility, incident response, and security posture improvement.

Application Services

• Develop managed application support and application operations solutions covering L1/L2/L3 support, application monitoring, incident/problem management, release support, DevOps coordination, integration support, and automation.
• Support application modernization, SaaS operations, workflow automation, and AI-enabled service improvement discussions where relevant.
• Collaborate with application, infrastructure, and security teams to build integrated service models.

Service Transition and Delivery Alignment

• Ensure smooth handover from presales to delivery, including solution scope, commitments, assumptions, risks, dependencies, and customer expectations.
• Support transition planning, due diligence, knowledge transfer, service readiness, and onboarding documentation.
• Work with delivery teams to validate solution feasibility and align proposed services with operational capability.
• Provide technical clarification during contract negotiation and service commencement.

Required Skills and Experience

• 5+ years of experience in technical presales, solution consulting, solution architecture, managed services, IT infrastructure, workplace services, cloud, cybersecurity, or application support services.
• Strong understanding of managed IT services, IT outsourcing, service desk, endpoint management, infrastructure operations, cloud operations, cybersecurity operations, and application support models.
• Experience creating technical proposals, RFP responses, solution documents, presentations, service descriptions, and transition plans.
• Good understanding of ITIL processes including incident, request, problem, change, configuration, knowledge, SLA, and service reporting.
• Hands-on or solutioning experience with technologies such as Microsoft 365, Azure, AWS, Google Cloud, Intune, SCCM/MECM, Defender, Sentinel, VMware, Cisco, firewalls, SIEM, IAM, backup, monitoring, ITSM, and endpoint security tools.
• Ability to explain complex technical solutions clearly to CIOs, IT leaders, procurement teams, security stakeholders, and operational teams.
• Strong consulting, stakeholder management, presentation, documentation, and commercial awareness.
• Ability to work with sales, delivery, project management, finance, partners, and vendors in a fast-paced environment.

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